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How to improve your survey response rates

Confirmit report
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S2 Ep11: The secrets to great customer feedback

Secrets to customer feedback
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Comparing VoC platforms for SMEs

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How Hitachi has engaged service staff during COVID

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Harnessing digital feedback for better online CX

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Lessons from the 2020 malaise

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The CX trends set to characterise 2021

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Future of CX
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VIRTUAL ROUNDTABLE TOMORROW: Make CSAT insightful

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Freshworks
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Can sinking survey response rates be revived?

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How to avoid the dangers of CX dissonance

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Dissonance
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How consumer behaviour change has affected retail

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Incorporating feedback into your business planning

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S2 Ep9: How to restart your CX programme

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The science behind better customer reviews

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Forget NPS - focus on customer/employee criticism

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Q&A with James Scutt, CX director, Post Office

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Have your customer surveys gone stale?

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The five rules of advanced journey mapping

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Why you need a closed-loop survey & how to do it

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How to better understand the complaint journey

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How deep listening keeps you ahead of change

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Winners revealed for CX World Games: Challenge 2

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How to collect customer feedback during COVID-19

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Corona and the emotional side to listening

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How to ensure your CX programme doesn't stagnate

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How YBS is using customer journey mapping

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When business is human, insights drive innovation

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Research shows CX leaders must be given more time

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Rise of the CX Leader
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A guide to getting inside your customers' heads

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4 ways to give your customers a boardroom presence

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Lessons in delivering luxury CX from Marriott

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How to include frontline staff in your CX strategy

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