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Customer experience
Voice of the Customer
Voice of the Customer
10th Dec 2019
Offboarding practices to prevent bad PR
by
Matt Moody
Customer reviews
3rd Dec 2019
How AI beats fake reviews
by
niveladrevuze
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Voice of the Customer
29th Nov 2019
How SmartestEnergy puts the spark into B2B CX
by
Christopher Brooks
Whitepaper
Sponsored
How Addison Lee Group applied Sabio’s VoC solution
Customer experience management
9th Nov 2019
CX job vacancy of the week: Samsung Care
by
Chris Ward
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Report
Sponsored
How to ensure your CX programme has 2020 vision
Webinar
Sponsored
Evolution or revolution? CX rock stars need both
Voice of the Customer
23rd Jul 2020
How to design a CX metrics system to prove ROI
by
Michael Hinshaw
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1
Voice of the Customer
28th Oct 2019
What separates the UK’s NPS leaders & laggards?
by
Chris Ward
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1
Voice of the Customer
30th Sep 2019
Sponsored
How Tesco Mobile listens to customer feedback
by
Chris Ward
Voice of the Customer
21st Oct 2019
7 proven ways to improve NPS
by
Steve Offsey
Voice of the Customer
14th Oct 2019
What you should (and shouldn't) use NPS for
by
Neil Davey
Voice of the Customer
16th Oct 2018
Getting to grips with journey maps: transcription
by
Chris Ward
Voice of the Customer
9th Oct 2019
S1 Ep9: Data required for a customer journey map?
Voice of the Customer
30th Sep 2019
Are the main objections to NPS legitimate?
by
Maurice Fitzgerald
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2
Whitepaper
Sponsored
The ultimate guide to customer feedback
Whitepaper
Sponsored
Transforming the VoC: Turning insights into action
Voice of the Customer
7th Oct 2019
CSAT, NPS or CES - it's not about the numbers
by
Jeremy Watkin
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1
Voice of the Customer
5th Aug 2019
How to use diary studies for customer insight
by
Amy Scott
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2
Voice of the Customer
7th Sep 2020
How to design a complaints handling process
by
Paul-Jervis Heath
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1
Voice of the Customer
29th Jul 2019
Can emotion be linked to business metrics?
by
Chris Johnston
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1
Customer emotion
5th Aug 2019
Improving CX with text analytics and emotion
by
Smitha Chunduri
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Voice of the Customer
8th Aug 2019
Is a metrics mindset undermining your CX?
by
Tim Barker
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1
Voice of the Customer
26th Jun 2019
How semiotics can help us decode customer emotion
by
Chris Ward
Customer experience management
18th Jun 2019
Turn survey responses into actionable insight
by
Martin Powton
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Voice of the Customer
5th Jul 2019
4 ways to design customer surveys for action
by
Ryan Stuart
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Voice of the Customer
31st May 2019
New study says social data is being undervalued
by
Chris Ward
Voice of the Customer
23rd May 2019
How The Mom Test can negate lying customers
by
Rob Fitzpatrick
Voice of the Customer
17th May 2019
Sponsored
How to make customer surveys a choice, not a chore
by
Gillian Mackay
Voice of the Customer
14th Aug 2020
Could you do more to combat fake customer reviews?
by
Chris Ward
Voice of the Customer
22nd Mar 2019
Sponsored
How behavioural science can help reveal emotions
by
Guest Contributor
Voice of the Customer
1st Mar 2019
The legal case that wants to end fake reviews
by
Chris Ward
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