Voice of the Customer | MyCustomer

Voice of the Customer

10th Dec 2019

Offboarding practices to prevent bad PR

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Customer experience news

Customer reviews

3rd Dec 2019

How AI beats fake reviews

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Voice of the Customer

29th Nov 2019

How SmartestEnergy puts the spark into B2B CX

by

Christopher Brooks

Energy

Customer experience management

9th Nov 2019

CX job vacancy of the week: Samsung Care

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Voice of the Customer

23rd Jul 2020

How to design a CX metrics system to prove ROI

by

Michael Hinshaw

CX metrics system

Voice of the Customer

28th Oct 2019

What separates the UK’s NPS leaders & laggards?

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Winner

Voice of the Customer

30th Sep 2019

Sponsored

How Tesco Mobile listens to customer feedback

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Loudspeaker customer feedback

Voice of the Customer

21st Oct 2019

7 proven ways to improve NPS

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NPS improvement

Voice of the Customer

14th Oct 2019

What you should (and shouldn't) use NPS for

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Net Promoter Score

Voice of the Customer

16th Oct 2018

Getting to grips with journey maps: transcription

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Journey map

Voice of the Customer

9th Oct 2019

S1 Ep9: Data required for a customer journey map?

Customer journey

Voice of the Customer

30th Sep 2019

Are the main objections to NPS legitimate?

by

Maurice Fitzgerald

NPS see no evil

Voice of the Customer

7th Oct 2019

CSAT, NPS or CES - it's not about the numbers

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Customer metrics

Voice of the Customer

5th Aug 2019

How to use diary studies for customer insight

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Diary studies customer insight

Voice of the Customer

7th Sep 2020

How to design a complaints handling process

by

Paul-Jervis Heath

Customer complaints

Voice of the Customer

29th Jul 2019

Can emotion be linked to business metrics?

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Chart emotion intensity

Customer emotion

5th Aug 2019

Improving CX with text analytics and emotion

by

Smitha Chunduri

Voice of the Customer

8th Aug 2019

Is a metrics mindset undermining your CX?

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Measurement

Voice of the Customer

26th Jun 2019

How semiotics can help us decode customer emotion

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Eye exam

Customer experience management

18th Jun 2019

Turn survey responses into actionable insight

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Voice of the Customer

5th Jul 2019

4 ways to design customer surveys for action

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Customer survey

Voice of the Customer

31st May 2019

New study says social data is being undervalued

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Scales

Voice of the Customer

23rd May 2019

How The Mom Test can negate lying customers

by

Rob Fitzpatrick

Mum test

Voice of the Customer

17th May 2019

Sponsored

How to make customer surveys a choice, not a chore

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Survey

Voice of the Customer

14th Aug 2020

Could you do more to combat fake customer reviews?

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Fake reviews

Voice of the Customer

22nd Mar 2019

Sponsored

How behavioural science can help reveal emotions

by

Guest Contributor

Brain

Voice of the Customer

1st Mar 2019

The legal case that wants to end fake reviews

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Gavel

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