Voice of the Customer

Voice of the Customer

Why ignoring customer feedback can be a good thing

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Hush customer opinion
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Key characteristics of a successful VoC program

customers
Voice of the Customer

How to use customer feedback to improve your staff

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Customer language
Voice of the Customer

Infographic: Dealing with fake negative reviews

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Fake
Voice of the Customer

What's it like to walk in your customers' shoes?

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Walking in customers shoes
Voice of the Customer

3 ways CX leaders are failing to close the loop

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Customer feedback loop
Voice of the Customer

Experience data: A new currency for big business

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Data money
Voice of the Customer

How Aegon closes the customer feedback loop

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Roundabout 2
Voice of the Customer

How River Island uses customer journey mapping

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Customer journey mapping
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The VoC Guide 2018: Best practices & case studies

Microtargeting
Voice of the Customer

How feedback collection methods skew results

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Listen
Voice of the Customer

8 actions to simplify customer listening

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Customer listening
Voice of the Customer

Why your customer feedback data isn't actionable

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Customer feedback
Voice of the Customer
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Considering the customer in the feedback loop

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Long form
Voice of the Customer
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Webinar: Designing a VoC closed-loop system

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Voice of the Customer
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Video: Building a smart index into your CX program

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Smart index
Customer experience management

Closing the loop: Turn feedback into action

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Customer experience management

Could voice UIs drive Voice of the Customer data?

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Voice of the employee

How to create and act on employee feedback surveys

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Blog image, notepad with pen
Voice of the Customer

Fake customer reviews: How to battle the frauds

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Speech
Voice of the Customer

How Co-op created an award-winning VoC programme

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Speech voice of the customer
Voice of the Customer

The future of VoC: Action & insight not feedback

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Hush customer feedback
Voice of the Customer

Have customer surveys become redundant?

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Rubbish bin surveys
Voice of the Customer

How customer surveys could be harming your company

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Customer survey question
Voice of the Customer

How to use social proof to enhance CX

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Social proof
Voice of the Customer

How VoC helped Virgin Money build a better bank

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Piggy bank
Voice of the Customer

Does customer experience need in-house teams?

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Collaborate
Voice of the Customer

Garden shed highlights the damage of fake reviews

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Fake reviews
Voice of the Customer

Customer journey mapping survey: We need you!

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Journey map
Voice of the Customer

S1 Ep5: Time understood your customers' emotions

Heartbeat
Voice of the Customer

Infographic: Evolution of Voice of the Customer

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Speech
Voice of the Customer

Voice of the Parent: CX in the education sector

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Speak

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