Customer experience

Customer emotion

5 rules for managing customer memories

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Customer experience management

CX job vacancy of the week: Vitality

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Engagement

MyC report: How COVID is influencing CX strategies

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Mask pandemic
Engagement

New year's resolutions for those serious about CX

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2021
Voice of the Customer

How Hitachi has engaged service staff during COVID

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customer experience action
Ebook
Sponsored

Making customer service a more human experience

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Whitepaper
Sponsored

Don’t keep your customers on hold

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Customer experience management

CX job vacancy of the week: Bourne Leisure

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Report
Sponsored

The future of the customer support tech stack

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Loyalty

How to enlist a volunteer army to drive CX change

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Armed forces
Customer experience management

CX: 9 learnings on what 2021 and later will hold

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Engagement

5 brands crossing industry lines to transform CX

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Crossing lines
Voice of the Customer

Harnessing digital feedback for better online CX

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Digital feedback
Analytics

Adapting CX to 5 common types of customers

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Loyalty

How to adapt to a changing customer environment

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Ear pencil journey map
Artificial intelligence

Lessons from the 2020 malaise

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Voice of the Customer

The CX trends set to characterise 2021

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Future of CX
Loyalty

What CX professionals can learn from entrepreneurs

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Entrepreneur
Whitepaper
Sponsored

The new retail journey revealed

Cover
Engagement

18 CX & EX books to read in 2021

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Books
Loyalty

Why loyalty & sentiment are 2021's big challenges

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Engagement

The role CX professionals play in brand purpose

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role purpose
Loyalty

The upside of CX improvement in a down economy

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Customer experience management

How to build emotional loyalty in the COVID era

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Engagement

How COVID-19 has redefined the CX skillset

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Spanner
Whitepaper
Sponsored

How to provide an excellent customer experience

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Engagement

Change management: The importance of a CX vision

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CX vision
Loyalty

How are customer relationships changing?

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snakes and ladders
Engagement

MyCustomer's 10 most popular blog posts of 2020

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Engagement

How to deliver fairness and understanding in CX

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Understanding stress
Loyalty

MyCustomer's 10 most-read articles of 2020

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Reading
Report
Sponsored

6 trends for navigating the new customer landscape

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