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Customer experience
Customer experience
Customer emotion
20th Jan 2021
5 rules for managing customer memories
by
Colin Shaw
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Customer experience management
21st Jan 2021
CX job vacancy of the week: Vitality
by
Neil Davey
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Engagement
18th Jan 2021
MyC report: How COVID is influencing CX strategies
by
Neil Davey
Engagement
15th Jan 2021
New year's resolutions for those serious about CX
by
Jamie Thorpe
Voice of the Customer
22nd Jan 2021
How Hitachi has engaged service staff during COVID
by
Christopher Brooks
Ebook
Sponsored
Making customer service a more human experience
Whitepaper
Sponsored
Don’t keep your customers on hold
Customer experience management
11th Jan 2021
CX job vacancy of the week: Bourne Leisure
by
Neil Davey
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Report
Sponsored
The future of the customer support tech stack
Loyalty
12th Jan 2021
How to enlist a volunteer army to drive CX change
by
Jim Tincher
Customer experience management
6th Jan 2021
CX: 9 learnings on what 2021 and later will hold
by
Shachar Radin Shomrat
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Engagement
11th Jan 2021
5 brands crossing industry lines to transform CX
by
Steven Van Belleghem
Voice of the Customer
12th Feb 2021
Harnessing digital feedback for better online CX
by
Kat Stroud
Analytics
6th Jan 2021
Adapting CX to 5 common types of customers
by
Frank Sherlock
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Loyalty
5th Feb 2021
How to adapt to a changing customer environment
by
Michael Hinshaw
Artificial intelligence
21st Dec 2020
Lessons from the 2020 malaise
by
Sarah Beckett
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Voice of the Customer
14th Dec 2020
The CX trends set to characterise 2021
by
Chris Ward
Loyalty
5th Jan 2021
What CX professionals can learn from entrepreneurs
by
Michael Hinshaw
Whitepaper
Sponsored
The new retail journey revealed
Engagement
21st Dec 2020
18 CX & EX books to read in 2021
by
Ricardo Saltz Gulko
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Loyalty
15th Dec 2020
Why loyalty & sentiment are 2021's big challenges
by
Ricardo Saltz Gulko
Engagement
4th Jan 2021
The role CX professionals play in brand purpose
by
DavidRobbins
Loyalty
17th Dec 2020
The upside of CX improvement in a down economy
by
Michael Hinshaw
Customer experience management
2nd Dec 2020
How to build emotional loyalty in the COVID era
by
Chloe Buckland
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Engagement
8th Dec 2020
How COVID-19 has redefined the CX skillset
by
Scott Turton
Whitepaper
Sponsored
How to provide an excellent customer experience
Engagement
2nd Dec 2020
Change management: The importance of a CX vision
by
Jim Tincher
Loyalty
4th Dec 2020
How are customer relationships changing?
by
Peter Massey
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Engagement
23rd Dec 2020
MyCustomer's 10 most popular blog posts of 2020
by
Neil Davey
Engagement
27th Nov 2020
How to deliver fairness and understanding in CX
by
Christopher Brooks
Loyalty
11th Dec 2020
MyCustomer's 10 most-read articles of 2020
by
Neil Davey
Report
Sponsored
6 trends for navigating the new customer landscape
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