Artificial intelligence

8 steps to CX transformation in 2023

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Engagement

How Barnes & Noble has turned around its fortunes

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Barnes & Noble
Engagement

Five steps to avoiding B2B CX failure in 2023

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Trap
Engagement

How CX leaders are restructuring their teams

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CDP builder
Loyalty

The new skills customer success teams must acquire

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Brain
Engagement

A four-day week is not the answer to EX

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Engagement

MyCustomer’s 10 most popular blog posts of 2022

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Loyalty

Don't panic! The CX advantages of a recession

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Engagement

Meet 2022's customer experience trailblazers!

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trailblazers
Ebook
Sponsored

CX Leader of the Year 2022 winners' book

CX trailblazers
Customer satisfaction

How businesses can level up their CX game

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Loyalty

Controlling CX chaos in 2023

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Engagement

Elearning course will solve practical CX problems

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MSU launch first CX degree in North America
Engagement

MyCustomer partners with Ei Evolution Academy

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Course
Engagement

How CX leaders help other teams hit their targets

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target
Loyalty

The stats that shook the CX world in 2022

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Statistics
Engagement

3 topics that shaped the CX world in 2022

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World
Loyalty

Why it's time for brands to put loyalty on pause

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Pause
Engagement

MyCustomer’s 10 most popular articles of 2022

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Typewriter
Engagement

Reimagining CX: Vanquis Bank's Atiq Sajawal

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Vanquis
Engagement

What should be in CX leaders' 2023 budgets?

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CX ROI money
Engagement

The best customer experience books of 2022

CX books
Ebook
Sponsored

CRM-powered evangelism for marketing, sales & CX

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Engagement

Does customer-centric culture fix quiet quitting?

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Quiet quitting
Engagement

CX was never about just fighting fires

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FIreman
Loyalty

Customer trust tumbling amidst economic turmoil

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Economy
Engagement

"Focus on small wins not big wins for CX success"

Maneesha
Voice of the Customer

Make customer advisory board meetings successful

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Customer advisory board
Engagement

How Spring is taking the stress out of homebuying

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House selling
Engagement

REVEALED: Winner of CX Leader of the Year 2022!

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Winner revealed
Engagement

CXLOTY 2022: 4 highly commended entrants revealed!

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Highly commended
Engagement

Why it's time for CX and finance to become BFFs

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