Voice of the Customer

Why customer complaints aren't taken seriously

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Angry
Voice of the Customer

Help! My NPS is failing! What should I do?

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Help
Voice of the Customer

How inclusive are your CX offerings?

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A person with their brain showing
Engagement

How to create a CX education programme for staff

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customer experience education
Customer experience management

Joe Pine Talks: From CX to Distinctive Experiences

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Net Promoter Score (NPS)

NPS benchmark & industry trends in 2022

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Customer experience management

3 strategies for improving CX in 2022

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Loyalty

Customer-centricity is too costly and disruptive

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Costly
Loyalty

How to measure how much your customers trust you

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Handshake hire journey manager
Loyalty

A fifth of brands have let CX quality slide

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chart cx index
Engagement

Customer experience lessons from Atlantis The Palm

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atlantis the palm
Engagement

How to find the right talent for great CX

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Binoculars customer experience vision
Loyalty

"Understanding customers doesn't have to be hard"

Craig Antonucci, Autocar Trucks
Loyalty

Poor CX leaders use NPS - but NPS isn't the issue

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Question
Engagement

Manufacturing needs a CX remodel

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Manufacturing
Engagement

"CX leaders... don't be the postman!"

Cazoo Nick Macfarlane
Engagement

CX Leader of the Year 2022: It could be you!

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CXLOTY
Loyalty

What Netflix’s customer crisis teaches us about CX

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Netflix
Voice of the Customer

"Be prepared to challenge executives with insight"

Manuela Pifani
Engagement

3 things you can do to foster a more inclusive CX

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Fostering a more inclusive CX
Artificial intelligence

How to make your chatbot more conversational

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Engagement

How to respond to complaints about your prices

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Money
Engagement

How to mitigate the CX impact of supply issues

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shipping
Loyalty

WATCH NOW: What’s gone wrong with the CX world?

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What's gone wrong with the CX world?
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

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CX Leader Session 2022 InMoment
Engagement

"Many CX leaders take it as an interim role"

MYC'D UP with CX Leaders
Loyalty

Exceptional CX is your greatest asset vs inflation

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CX ROI money
Customer experience management

Gain an edge in the automotive industry through CX

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Customer experience management

Customer comms' role in digital transformation

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Engagement

CX is disappointing - can the ITIL framework help?

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Thumbs down
Customer experience management

How to get buy-in from diverse customer groups

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Loyalty

Why is customer satisfaction at a 17-year low?

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Chart emotion intensity

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