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Customer experience
Customer experience management
10th May 2022
How to get buy-in from diverse customer groups
by
AnthonyCashel
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Loyalty
25th Apr 2022
Why is customer satisfaction at a 17-year low?
by
Colin Shaw
Engagement
11th May 2022
Hyper-personalisation: The future of CX?
by
Michael Hinshaw
Contact centre metrics
14th Apr 2022
VoC within the contact centre
by
Smoke CI
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Engagement
20th Sep 2022
Customer experience management: It takes a village
by
Ed Murphy and Beth Karawan
Engagement
15th Aug 2022
How to turn statistics into a visual CX roadmap
by
Ed Murphy and Mike DeVita and Rick Heller
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3
Loyalty
15th Jun 2022
How do you design CX for high-value customers?
by
Ed Murphy
Engagement
30th May 2022
Why has CX become over-complicated?
by
Ed Murphy
Report
Sponsored
The digital empathy report 2022
Engagement
27th May 2022
Panel discussion: The role of empathy in CX
by
Neil Davey
Customer experience management
6th Apr 2022
CX in financial services
by
Smoke CI
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Research
Sponsored
Research: The changing face of CX leadership
Engagement
6th Apr 2022
New MyC study: The changing face of CX leadership
by
Neil Davey
Engagement
8th Apr 2022
The 4 most common journey mapping activation gaps
by
Michael Hinshaw
Loyalty
4th Apr 2022
How to stop inflation from killing your CX
by
Colin Shaw
Engagement
1st Apr 2022
COMING SOON: Season 2 of the CX Leader Sessions
by
Neil Davey
Customer success
29th Mar 2022
4 key CX stats you need to know for 2022
by
Smoke CI
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Artificial intelligence
24th Mar 2022
Better support with the virtual insurance agent?
by
Mandy Reed
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Loyalty
5th Apr 2022
High-impact customers are the next evolution in CX
by
Lior Arussy and Ed Murphy and Sean McDade
Loyalty
25th Mar 2022
Why it's time to reset our loyalty expectations
by
G. David Dodd
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1
Engagement
30th Mar 2022
Why there's a CX empathy gap and how to close it
by
John Aves
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2
Voice of the Customer
23rd Mar 2022
How to support vulnerable customers as costs rise
by
Rachael Merrell
Engagement
17th Mar 2022
The unspoken hard truths of CX leadership
by
Jim Tincher
Voice of the Customer
19th Apr 2022
Which is best: Good data or great surveys?
by
Jim Tincher
Voice of the Customer
10th Mar 2022
Why measuring customer effort is not enough
by
Rhys Fisher
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2
Personalisation
8th Mar 2022
How design thinking & tech will enhance travel CX
by
Rachel Kobetz
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Voice of the Customer
16th Mar 2022
How to dissuade customers from lying in surveys
by
Matt Hay
Personalisation
7th Mar 2022
How to keep customers even when loyalty is dead
by
J Cromack
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Engagement
3rd Mar 2022
6 popular ways to drive proactive engagement
by
Michael Hinshaw
Contact centres
23rd Feb 2022
Can Conversational AI make CX more empathetic?
by
Mandy Reed
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Loyalty
22nd Feb 2022
Lessons from brands prospering during the pandemic
by
Rhys Fisher
Engagement
28th Feb 2022
Is your CX programme seen as soft and fluffy?
by
Colin Shaw
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