Voice of the Customer

Why the Mail is wrong to slam social media...

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MyCustomer.com
Loyalty

Pleasure trumps confidence and status as key...

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MyCustomer.com
Engagement

Social Business Strategy Summit: Registration...

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MyCustomer.com
Voice of the Customer

What does the Voice of the Insurance Customer...

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MyCustomer.com
Voice of the Customer

Social media pivotal in crisis management...

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MyCustomer.com
Engagement

Emotional experience of books: It’s not just...

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MyCustomer.com
Engagement

The connection between business strategy,...

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MyCustomer.com
Voice of the Customer

Is your business playing its part in the value...

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MyCustomer.com
Engagement

Customer experience tale: How humanity and...

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MyCustomer.com
Engagement

Customer experience: are you sitting at the...

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MyCustomer.com
Engagement

The social CRM questions you should be answering

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MyCustomer.com
Engagement

Measuring customer journeys across online and...

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MyCustomer.com
Engagement

Do you know the difference between a good...

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MyCustomer.com
Voice of the Customer

DataSift launches social data platform to drive...

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MyCustomer.com
Voice of the Customer

A world of feedback

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MyCustomer.com
Engagement

Go with the customer flow

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MyCustomer.com
Engagement

14 customer experience lessons: How to improve...

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MyCustomer.com
Engagement

Do you know the difference between a good...

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MyCustomer.com
Engagement

Shower curtains & Chatter

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MyCustomer.com
Voice of the Customer

CMOs keen to develop digital skills to increase...

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MyCustomer.com
Engagement

How to generate emotional connection with your...

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MyCustomer.com
Loyalty

Rapide to host customer engagement webinar for...

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MyCustomer.com
Engagement

An opportunity for Amazon to improve and get...

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MyCustomer.com
Engagement

Tablet users more likely to shop online; more...

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MyCustomer.com
Voice of the Customer

Mindshare trebles employees and reshuffles...

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MyCustomer.com
Engagement

Social CRM: Should Pinterest pique your interest?

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MyCustomer.com
Loyalty

Infographic: The customer loyalty problem and...

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MyCustomer.com
Engagement

Social media: 7 ways to drive interactions for...

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MyCustomer.com
Engagement

European Customer Experience World 2012...

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MyCustomer.com
Voice of the Customer

Satmetrix marries NPS with sentiment for new...

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MyCustomer.com
Engagement

Social search and the customer experience: The...

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MyCustomer.com
Engagement

Customer journey mapping vs process design

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Journey

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