Engagement

Why the next wave of CX innovation is imminent

by
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cx innovation
Loyalty

How accurate were 2021's CX predictions?

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predictions
Voice of the Customer

CX programmes ignoring customer concerns - study

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Not listening
Voice of the Customer

How to surface customer expectations to steer CX

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Customer expectations
CX job of the week

CX job vacancy of the week: Persimmon Homes

by
Blog image, notepad with pen
Voice of the Customer

Has the pandemic destroyed customer loyalty?

by
boom
Loyalty

CX competence grows but confidence stalls - study

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CX confidence
Voice of the Customer

How the world's best CX leaders approach VoE

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How the world's best CX leaders run their Voice of the Employee programme
Engagement

Steakhouse chain is wrong to have a beef with CCOs

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Bloomin Brands Outback Steakhouse has got beef
Loyalty

Is brand purpose a bunch of crap?

by
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crap
Engagement

Why experience isn't key to great CX leadership

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Studying
CX job of the week

CX job vacancy of the week: Deliveroo

by
Blog image, notepad with pen
Loyalty

How do you fire a customer?

by
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Fired
Loyalty

5 rules for building a customer experience team

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Team culture customer
Engagement

How digital CX turned GBM into a unicorn

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Unicorn
Engagement

CX and marketing automation - separated at birth?

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twins
Loyalty

Are customer relationships a waste of time?

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Waste of time
Loyalty

How to win budget for your customer success team

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Cash money
Customer experience management

Brands should pay attention to how their UX sounds

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Blog image, notepad with pen
Engagement

5 things you can do to improve CX for $5 or less

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Money waste training
Customer experience management

The colossal role CX plays in crypto

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Blog image, notepad with pen
Engagement

The inconvenient truth about insurance claims & CX

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Insurance claim
Loyalty

6 CX trends uprooting 2022 planning

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Puzzle
Engagement

S3 e3: CX leadership, importance of predictability

Sri Safitri, CX Leader of the Year 2021
Engagement

5 rules for managing B2B customer experiences

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5 golden rules for B2B CX
Engagement

How the world's best CX leaders engage employees

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Cheering leader
Engagement

How the world's best CX leaders generate support

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Internal support
Loyalty

How the world's best CX leaders address empathy

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empathy
Loyalty

Is customer experience dying and can it be saved?

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is cx dead
Engagement

What were 2021's best CX and design books?

Book review
Customer experience management

Buzzword bingo in CX

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Customer journey

Fixing the gaps in CX supply chains

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