Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Contact center software delivering amazing customer experience
Great Customer Experiences Require Proactive CommunicationWatch this video to learn the benefits of using Genesys Outbound Engagement Center to increase customer satisfaction and lower costs.
Great CX... Great Business... Genesys CX PlatformGenesys can help you win in today's new world of digital channels—mobile, social, web. Delivering a contact center experience that matches your customers' journey and needs and doing so in a proactive manner via their preferred communication channel, is critical to providing that personalized and unforgettable experience.