genesys

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com.

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Industry updates

SAN FRANCISCO – December 1, 2016 – Genesys® ( www.genesys.com/uk ), the global leader in omnichannel customer experience and contact centre solutions...
Join the Genesys webinar featuring leading industry analyst Art Schoeller on November 9 and 10 to find out what’s driving 40 percent of companies to...

Latest content from Genesys

What is the First Step in Designing Digital Customer Experiences

Digital transformation is the future of CX. How you invest in CX can be the difference between a compelling competitive advantage and irrelevance. Learn more from Brian Solis in the Altimeter Report and Genesys thought leadership study on digital CX transformation to learn more. Visit www.genesys.com and download the study today!

Great CX... Great Business... Genesys CX Platform

Genesys can help you win in today's new world of digital channels—mobile, social, web. Delivering a contact center experience that matches your customers' journey and needs and doing so in a proactive manner via their preferred communication channel, is critical to providing that personalized and unforgettable experience.

Great Customer Experiences Require Proactive Communication

Watch this video to learn the benefits of using Genesys Outbound Engagement Center to increase customer satisfaction and lower costs.