Genesys & BT

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.


About BT

BT is a leading communications provider, serving customers both locally and globally in 180 countries.

BT can help your organisation to move to the cloud; turn collaboration into part of your culture; improve your contact centres; transform your customer service and simplify your network. All with security built-in, not bolted on.

BT’s extensive portfolio includes next generation cloud contact centre solutions. And their experience managing infrastructure and security for their own customers makes BT the ideal partner to help you.