Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
Contact center software delivering amazing customer experience
Great Customer Experiences Require Proactive CommunicationWatch this video to learn the benefits of using Genesys Outbound Engagement Center to increase customer satisfaction and lower costs.
Great CX... Great Business... Genesys CX PlatformGenesys can help you win in today's new world of digital channels—mobile, social, web. Delivering a contact center experience that matches your customers' journey and needs and doing so in a proactive manner via their preferred communication channel, is critical to providing that personalized and unforgettable experience.