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Chatbots officially entered our collective stream of consiousness in April 2016, when Facebook made its Messenger platform open to widespread chatbot development. But behind the buzz, what's the reality of artificial intelligence in chat? Can conversational robots really solve all our customer service, sales and marketing headaches?   


8th Oct 2019
By Independent research and advisory firm
16th Oct 2019
Image Source: istockphoto Artificial Intelligence (AI) is not going to take over the world, as many people fear. They are simply here to...
3rd Oct 2019
Do you know what drives me mad? When organizations talk about loyalty, what they mean is, “the customer gives me all of their business.”...