Cloud contact centres

What are cloud contact centres?

Definition of cloud contact centres:

A form of customer communication supported by cloud technology.

Because cloud contact centres are free from the constraints of hardware, fixed to a certain location, they can be accessed anywhere at any time. This can often allow businesses to provide 24/7 customer service.

Cloud contact centres done well can be omnichannel, which means that communication is seamless across every means of customer interaction.

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