Employee engagement

What is employee engagement?

Definition of employee engagement:  

Employee engagement is the emotional attachment employees feel towards their place of work, job role, position within the company, colleagues and culture and the affect this attachment has on wellbeing and, in turn, customer experience.     

From an employer's point-of-view, employee engagement is concerned with using new measures and initiatives to increase the positive emotional attachment felt and therefore productivity and overall business success. 

It’s long been mooted that customer experience management cannot succeed without engaged employees. 

Definition courtesy of HRZone

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