What is employee journey mapping?
Definition of employee journey mapping:
Employee journey mapping is a discipline that can help ensure your employees have positive experiences with your organisation from their first impression onwards.
Much like customer journey mapping, employee journey mapping requires you to visually plot out the end-to-end experience your employees have in the early stages of their tenure with your business, helping to identify areas for improvement, and brings awareness to the good and the bad parts of the experience.
Whilst this is often a task delegated to HR leaders, employee journey mapping can also be a valuable exercise for customer experience professionals involved in employee engagement programmes.
- How Booking.com maps employee journeys to improve customer journeys
- Can journey maps reveal anything about your customers without an understanding of their emotions?
- Employee journey mapping: How customer experience management can help HR
- Is customer experience management futile without an employee engagement strategy?
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