What is self-service?
Definition of self-service:
Self-service accounts for any point of sale or service in which a customer can bypass interacting with another human.
An obvious example here is FAQs on a website, or a self-service checkout at a supermarket.
Customers are able to help themselves to desired products and often pay for the service through an automated system. In customer service, this relates to being able to resolve any given query without human interaction.
Related content:
- How to build a successful customer self-service strategy
- How to improve self-service options for customers
- How to make, manage and maintain web self-service
- The beginner's guide to customer self-service solutions
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