What is Voice of the Employee?
Definition of Voice of the Employee:
Voice of the Employee (VoE) refers to businesses taking feedback from their employees in relation to improvements made for the benefits of customer experience.
Capturing the voice of the employee is also non-restrictive and could involve job engagement programmes, internal surveys and ratings, and direct feedback.
- There is value in listening to the employee voice
- How can voice of the employee be used as a staff and customer engagement tool?
- Voice of the employee: how to encourage staff to share uncomfortable truths