Change management and your CX programme

Customer experience programmes are great at surfacing ideas and outlining actions. But implementing and sustaining effective CX change is hard! To help them deliver real change, CX leaders should utilise the principles of change management - a discipline that has been proven to help individuals to successfully drive change in order to realise organisational success and outcomes. This hub collates valuable guidance for those professionals seeking to utilise change management to benefit their CX programmes.