Preparing CX for an uncertain future

Customer experience professionals are contemplating a very different future than they anticipated at the beginning of the year. Everything is in a state of flux - whether that be customer behaviours, CX budgets or channel preferences. 

So how can organisations prepare for an uncertain future to ensure that the customer experiences they deliver are still better than competitors'? This hub collates insights, advice and interviews, providing best practices to help businesses ensure that their customer experience programmes not only survive the volatility, but emerge more efficient and effective.