The role of AI and machine learning has taken on extra significance in customer service, since the COVID-19 pandemic.
With many businesse’s staff and customers experiencing ongoing periods of uncertainty and disruption throughout 2020 and into 2021, the use of AI for decision support, automation, and employee-assistive bots are expected to grow exponentially.
In this hub we provide content for customer service and IT leaders to build a business case for introducing AI into their service operations, with a critical focus on chatbots and self-service.
