Contact Centre
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Speech Analytics
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
CRM
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
The Top Contact Center Vendors to Consider in 2024
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Voice of the Customer
Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
CX TV
Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event
HubSpot CEO Doubles Her Pay to the Tune of $25.9m
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023