IFS

IFS enterprise software helps customers around the world who manage service-focused operations, maintain assets and manufacture & distribute goods. IFS Applications enables companies to swiftly respond to changing markets and utilise resources to enhance their business performance gaining competitive advantage. IFS’s products are user friendly, modular in their design and flexible enabling customers to work according to their established processes.

IFS Customer Engagement™ (CE) solutions allow businesses to provide a quicker, smarter service regardless of the contact channel. Using omni-channel contact centre in conjunction with CRM in a single, uniquely configurable, AI-powered agent desktop, empowers support staff to deliver rapid service however complex the request. Its pulls together disparate sources of customer data from a multitude of systems so your agents can deliver customer engagement seamlessly, with huge gains in productivity.