Where are you on your CX journey? Have you just started, or is your organization ready to move to the next generation of CX?
Just starting or unsure how to continue moving forward? We can help you start and accelerate your journey by establishing organizational alignment, mapping your journey and assessing your current state experience, and enabling cultural change.
More customer-centric and your organization is ready to move to the next generation of CX? We are ready to design a program that will allow you to drive growth and profitability from the customers that makes the most impact on your business.
Guided by the experience of CX luminaries such as Lior Arussy (founder of Strativity Group, author of 8 customer experience books, over 250 transformations, Top 10 Global Guru in Customer Experience) and Joseph Michelli (founder of The Michelli Experience, New York Times, Wall Street Journal and Businessweek #1 bestselling author of 10 customer experience books, Top 5 Global Guru in Customer Experience for 5 consecutive years), we are a team of experts ready to accelerate your CX efforts and drive more impactful results.
Our services are rooted in the deep human understanding that is necessary to create meaningful customer experiences between organizations, brands, employees, and the people they serve.
Simply stated, we design and implement programs to address the needs of all customers and specialize in High Value Customers to help organizations raise their CX performance profitably.
ImprintCX’s range of services include, but are not limited to:
- Customer Strategy Assessment
- Customer Journey Mapping
- Customer Insights (qualitative and quantitative)
- Experience Root Cause & Action Planning Workshops
- Future State Experience Design
- Experience Guides
- Employee Education (in person and eLearning)
- CX Governance Models
- VoC Assessments
- PeopleMetric VoC Solution Implementation