InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees.
The company's cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value.
The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment's approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realise maximum business impact.
Reimagine Customer Experience | InMomentInMoment’s strategy is to be the best at helping businesses take actions that deliver measurable business outcomes from customer experience initiatives through Integrated Customer Experience. It's time to reimagine customer experiences with InMoment! With our award-winning XI Platform and a team of dedicated experts, over 3,000 of the world's top brands are able to leverage comprehensive experience analytics to take prescriptive actions that lead to increased retention, acquisition, customer lifetime value, and cost reduction. Want to learn how you can leverage the XI Platform to own the moments that matter for your customers, employees, users, and prospective buyers? Watch this video to learn more, or visit us on our website.
Foot Locker Focuses on Seamless Shopping Experiences for Their CustomersAt Footlocker, their Integrated CX approach is vital to their goal of putting the customer, Sneakerheads all over the world, at the centre of everything they do—by delivering memorable experiences, not just transactions. Foot Locker's Director of Customer Experience, Tyler Saxey, explains how they have partnered with InMoment to target customer pain points along their customers' journeys in real-time, creating a seamless shopping and enjoyable experience that keeps customers coming back time and time again.
Simplifying and Streamlining Customer Data With ASOSASOS is a destination for fashion-loving 20-somethings around the world, with a purpose to give its customers the confidence to be whoever they want to be. Improving experiences is key for ASOS and working in partnership with InMoment, they are able to simplify the feedback process for their customers and consolidate experiences with strong measurement and reporting to gain a better understanding of what matters most to their customers. Watch this video to hear from Joseph Vassie, Head of Insights & Analytics, ASOS Customer Care, as he explains how ASOS is able to capture all customer data into InMoment’s Experience Improvement (XI) Platform by streamlining their data to focus on improving customer experience across the entire business.