Marketing

Marketing

Best practice advice and the latest insights about marketing strategies and technologies.
Data

Football & finance: AI will be the compliance VAR

by
VAR
Analytics

Enjoy a slice of customer data analytics Pi (e)

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Contact centres

Making your contact centre data work

by
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Technology

"Chatbots will never be more human than humans"

Brand image of Colin Crowley
Big data

Moving your contact centre to the cloud?

by
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Data

"CX leaders must understand insight analytics"

Frank Martinez FLEETCOR
Strategy

Study reveals reputational impact of COVID service

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Grocery Shopper Wearing Mask
Technology

ChatGPT: 5 use cases with genuine CX value

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ChatGPT
Advertising

If you don’t tell customers, how are they to know?

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Strategy

Brands must "invest smarter, not faster" in CX

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smarter customer experience investment
Technology

"Customers stay with us based on our values"

Abdul
Technology

Why ChatGPT is neither good nor bad for CX

by
AI consumer intelligence
Technology

Customers love chatbots - but for how long?

by
empathy
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Resources

Toolkit
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Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

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Ebook
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CX Leader of the Year 2022 winners' book

CX trailblazers
Research
Sponsored

Research: Profiling the skills/roles of CX bosses

CX leader research
Ebook
Sponsored

How Foot Locker created personalised experiences

Footlocker
Technology

Poor digital help forcing customers back to phones

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hand typing
Strategy

Reimagining CX: Women in CX's Emily Stevenson

by
Board
Analytics

Securing loyalty should start with data insights

by
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Data

"Be happy being the minority voice in the room"

Giulia Ajello
Strategy

CX teams must ramp up brand value in a recession

by
Money
Data

Data is king - but do the means justify the ends?

by
Privacy
Customer experience management

ChatGPT: Creating Stronger Customer Relationships

by
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Analytics

Are call centres missing tasty customer data?

by
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Trending

Data

Football & finance: AI will be the compliance VAR

From July, FS firms must prove that they are ensuring customers are being protected. AI tools will have a crucial role in compliance.

by
VAR
Loyalty

Will Boots' loyalty programme changes be popular?

by
Boots
Engagement

Revealed: The 5 factors harming agent experience

by
Any Answers comment Icon 1
Contact centre agent
Strategy

Infographic: Curation for content marketing

by
Any Answers comment Icon 1
MyCustomer.com
Engagement

Have brands given up trying to improve CSAT?

by
Surrender
Technology

"Firms haven't invested enough in frontline staff"

Yusdi
Technology

Self-service strategies of successful CX leaders

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self service
Collaboration

Cash flow - the lifeblood of business

by
Blog image, notepad with pen
Technology

Can ChatGPT live up to the hype?

by
Chatbot
Data

3 data-driven predictions for CX in 2023

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Data-driven trends: Businessman Presenting a Chart
Data

Why do B2B customer experience teams fail?

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Thumbs down
Data management

2023: The year of adaptation & the Flywheel model

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Technology

WhatsApp service interactions soaring

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A finger selecting the WhatsApp icon on a smart phone
Strategy

10 CX lessons from 2022

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10 CX lessons from 2022: Teacher points at blackboard in front of 3 children
Strategy

What will CX look like in 2023?

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Fortune teller
Technology

Is technology a CX superdrug or a placebo?

by
Hand Picking Up Pills
Strategy

BrewDog and the problem with purpose washing

by
Brewdog

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