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CMOs ignoring IT despite customer consequences
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4 common mistakes made by customer insight leaders
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4 ways that disruptors deliver fast & easy CX
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Retailer warnings as ecommerce expectations rise
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How to deal with difficult customers
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The 2019 CRM buyer's guide
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Should service & marketing have a shared budget?
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How to introduce agent self-scoring evaluations
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Frustrated service agents call for chatbot support
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What you should (and shouldn't) use NPS for
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CSAT, NPS or CES - it's not about the numbers
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The 2019 VoC buyer's guide
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Revealed: The two secrets to customer loyalty
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11th Oct 2019
CMOs ignoring IT despite customer consequences
20th Sep 2018
VoC Buyer's Guide 2019
3rd Oct 2019
Level-up to a (better) cloud contact center
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3rd Oct 2019
Level-up to a (better) cloud contact center
3rd Oct 2019
Level-up to a (better) cloud contact center
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Voice of the Customer
What you should (and shouldn't) use NPS for
Voice of the Customer
CSAT, NPS or CES - it's not about the numbers
Technology
Hosted Call Centre Solutions
Strategy
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Contact centres
How to introduce agent self-scoring evaluations
23rd Sep 2019
Blog
Who has the need and is it a problem?
By
Nicholas Watkis
Principal Consultant
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