Data

Best practices and new developments in the collection, management and use of customer data.

Data

9th Sep 2022

The not-so-secret life of customers

Hunter Thurman

Data-driven marketing

30th Aug 2022

Forget cookies - cohort marketing is the future

Dan Wigley

Analytics

11th Jul 2022

What to ask when transforming CX with analytics

Tony Ayaz

General Data Protection Regulation (GDPR)

30th Jun 2022

Data privacy & the shift to a 'cookieless' world

Sachiko Scheuing

Privacy

20th Jun 2022

Using first-party data to find new customers

Chris Hogg

Data

13th Jun 2022

Will customer data exploitation damage CX?

Suvish Viswanathan

Privacy

23rd May 2022

Prioritising privacy for conscientious consumers

BenoitRojare

Privacy

20th May 2022

Responsible use of data is the backbone of trust

Dimitrios Tsivrikos

Data

16th May 2022

Measuring CX ROI is hampered by meaningless means

Peter Dorrington

Customer metrics

10th Jun 2022

The gap between what you measure & what you do

Callan Schebella

Analytics

15th Jun 2022

How to make the most of advanced analytics

Sush Apshankar

Data

21st Apr 2022

CX & the changing fortunes of customer insight

Neil Davey

Resources

Report

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The changing shape of effortless customer service

The world's biggest CX experts help you define and deliver effortless customer service. Digital-first conversations have become the default. Fast isn...

Report

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How to deliver effortless digital-first service

Report

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CX trends report

Report

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Voice of the contact centre consumer in 2022

Front cover of 2022 Voice of the Contact Centre Customer research by the CCMA

New

Report

Sponsored

CEM Maturity Model: Measure & improve your CX

Data

22nd Apr 2022

How to put digital empathy into practice

Neil Davey

Data

31st May 2022

How to drive CX ROI through insurance analytics

John Aves and William Beresford

Data

11th Apr 2022

Operational CSAT: The perfect complement to NPS?

Steven Walden

Personalisation

16th Mar 2022

Find the balance of personalisation & privacy

alex.dean

Data

3rd May 2022

4 ways to future-proof insights to maximise CX ROI

Ryan Stuart

Data

18th Mar 2022

Are you listening to the Voice of your Product?

Colin Shaw

Customer value

9th Feb 2022

Is customer lifetime value an outmoded metric?

Stuart Russell

Data

4th Feb 2022

When does customer data sharing become unethical?

Chris Ward

Debating the ethics of customer data use

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

DMA Awards

8th Dec 2021

Top prizes announced at the DMA Awards night 2021

Creative Virtual

26th Oct 2021

CV named Best Conversational AI Solutions Provider

Ei Evolution Summit+

8th Jul 2021

Coming up on Linkedin for the Ei Evolution Summit

eGain

8th Jun 2021

eGain achieves HITRUST CSF® certification

Data

21st Mar 2022

How Cynefin surfaces the right CX metrics to use

Steven Walden

Data

13th Jan 2022

Will NPS 3.0 solve Net Promoter Score’s issues?

Neil Davey

Data

11th Jan 2022

Why Spotify is a master of customer data

Elle Nadal

Spotify Wrapped uses customer data for personalisation

Privacy

6th Dec 2021

How brands can succeed in a privacy-first world

Dave O'Flanagan

Data

13th Dec 2021

Will sales be the biggest threat to CX leadership?

Maurice Fitzgerald

Data

22nd Dec 2021

The role of data science in the future of CX

William Beresford

The role of data science in the future of customer experience

Analytics

28th Oct 2021

Why cookie loss is good for customer focus

bellelawrence

Analytics

13th Oct 2021

Data science needs data scientists

Fran Quilty

Data

1st Nov 2021

Why has traditional text analytics failed CX?

Ryan Stuart

Customer emotion

20th Sep 2021

So you think you know about empathy? Think again

Sandra Thompson

Data-driven marketing

6th Sep 2021

How do you unlock the potential of intent data?

Adam Leslie

Data

Data

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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