Data

Data

Best practices and new developments in the collection, management and use of customer data.
Data

The data that secured CX programme support at Dow

by
Dow
Data

Why age demographics are next to useless in CX

by
Age demographics
Data

Reimagining CX: Virgin Red's Dave Robinson

by
virgin red
Data

My key performance indicators are not moving! Why?

by
KPIs
Artificial intelligence

Using AI and social data to boost CX

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Data

Will this new CX metric replace NPS?

by
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NPS
Privacy

Breaking the data privacy paradox

by
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Data

The not-so-secret life of customers

by
Secret life of customers
Data-driven marketing

Forget cookies - cohort marketing is the future

by
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Analytics

What to ask when transforming CX with analytics

by
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General Data Protection Regulation (GDPR)

Data privacy & the shift to a 'cookieless' world

by
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Privacy

Using first-party data to find new customers

by
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Whitepaper
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Consumer behaviours & motivations

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Empathy in customer service - a consumer survey

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Transform your contact centre

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The new rules of customer engagement

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Data

Will customer data exploitation damage CX?

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Data exploitation
Privacy

Prioritising privacy for conscientious consumers

by
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Privacy

Responsible use of data is the backbone of trust

by
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Data

Measuring CX ROI is hampered by meaningless means

by
ROI
Customer metrics

The gap between what you measure & what you do

by
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Analytics

How to make the most of advanced analytics

by
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Data

CX & the changing fortunes of customer insight

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customer insight
Data

How to put digital empathy into practice

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Robot empathy

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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Pega

Pega Expands AI Capabilities

Pega
DMA Awards

Top prizes announced at the DMA Awards night 2021

DMA Awards
Creative Virtual

CV named Best Conversational AI Solutions Provider

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Ei Evolution Summit+

Coming up on Linkedin for the Ei Evolution Summit

Ei Evolution
Data

How to drive CX ROI through insurance analytics

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folder
Data

Operational CSAT: The perfect complement to NPS?

by
Numbers scores
Personalisation

Find the balance of personalisation & privacy

by
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Data

4 ways to future-proof insights to maximise CX ROI

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CRM future
Data

Are you listening to the Voice of your Product?

by
voice of your product
Customer value

Is customer lifetime value an outmoded metric?

by
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Data

When does customer data sharing become unethical?

by
Debating the ethics of customer data use
Data

How Cynefin surfaces the right CX metrics to use

by
Metrics
Data

Will NPS 3.0 solve Net Promoter Score’s issues?

by
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NPS chart
Data

Why Spotify is a master of customer data

by
Spotify Wrapped uses customer data for personalisation
Privacy

How brands can succeed in a privacy-first world

by
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Data

Will sales be the biggest threat to CX leadership?

by
Sales leader

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