Data

Best practices and new developments in the collection, management and use of customer data.

Data

8th Sep 2023

Four steps to use CX data effectively

Dan Arthur

Face of a woman with a smaller woman sat on her head with a laptop

Data

5th Sep 2023

Can real-time data improve CX understanding?

Ricardo Saltz Gulko

A man running holding a clock, with a clock chasing him

Data

21st Aug 2023

How real-time data empowers retailers

Tim Wateron

Graph illustration, finger pointing at arrow going up

Data

22nd Aug 2023

How retailers can protect young peoples’ data

Angel Maldonado

An umbrella covering a laptop with a keylock symbol on it

Data

29th Jun 2023

In the data race, CDPs are the head start

Greg Blazewicz

Data

9th May 2023

The false economies of data team cost-cutting

Paul Laughlin

Data

28th Apr 2023

Maximising your data – reduce, reuse and recycle

Paul Laughlin

Data

4th Apr 2023

How data leaders can cut costs but maintain value

Paul Laughlin

Data

21st Mar 2023

Football & finance: AI will be the compliance VAR

Morris Pentel

Analytics

16th Mar 2023

Enjoy a slice of customer data analytics Pi (e)

Jim Davies

Contact centres

15th Mar 2023

Making your contact centre data work

Kevin McGachy

Data

2nd Mar 2023

"CX leaders must understand insight analytics"

Analytics

3rd Feb 2023

Securing loyalty should start with data insights

MartinSquires

Resources

Toolkit

Sponsored

UK contact centre vertical markets report

See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Manufacturing report.

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Whitepaper

Sponsored

Creating loyal customers starts with you

Report

Sponsored

CX trends report

Ebook

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Customer vulnerability: Guidance to practice

Data

26th Jan 2023

"Be happy being the minority voice in the room"

Data

24th Jan 2023

Data is king - but do the means justify the ends?

Nina Müller

Analytics

23rd Jan 2023

Are call centres missing tasty customer data?

Jim Davies

Data

10th Jan 2023

3 data-driven predictions for CX in 2023

Simon Spyer

Data

6th Jan 2023

Why do B2B customer experience teams fail?

Maurice Fitzgerald

Data

16th Nov 2022

The data that secured CX programme support at Dow

Jim Tincher

Data

24th Nov 2022

Why age demographics are next to useless in CX

Suzanne Steele

Data

22nd Nov 2022

Reimagining CX: Virgin Red's Dave Robinson

Timothy Biddiscombe

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Pega

19th Oct 2022

Pega Expands AI Capabilities

DMA Awards

8th Dec 2021

Top prizes announced at the DMA Awards night 2021

Creative Virtual

26th Oct 2021

CV named Best Conversational AI Solutions Provider

Ei Evolution Summit+

8th Jul 2021

Coming up on Linkedin for the Ei Evolution Summit

Data

9th Nov 2022

My key performance indicators are not moving! Why?

Colin Shaw

Artificial intelligence

7th Nov 2022

Using AI and social data to boost CX

Allen Bonde

Data

18th Nov 2022

Will this new CX metric replace NPS?

Neil Davey

Privacy

10th Oct 2022

Breaking the data privacy paradox

J Cromack

Data

9th Sep 2022

The not-so-secret life of customers

Hunter Thurman

Data-driven marketing

30th Aug 2022

Forget cookies - cohort marketing is the future

Dan Wigley

Analytics

11th Jul 2022

What to ask when transforming CX with analytics

Tony Ayaz

General Data Protection Regulation (GDPR)

30th Jun 2022

Data privacy & the shift to a 'cookieless' world

Sachiko Scheuing

Privacy

20th Jun 2022

Using first-party data to find new customers

Chris Hogg

Data

13th Jun 2022

Will customer data exploitation damage CX?

Suvish Viswanathan

Privacy

23rd May 2022

Prioritising privacy for conscientious consumers

BenoitRojare

Data

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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