Data

Data

Best practices and new developments in the collection, management and use of customer data.
Data

Football & finance: AI will be the compliance VAR

by
VAR
Analytics

Enjoy a slice of customer data analytics Pi (e)

by
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Contact centres

Making your contact centre data work

by
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Data

"CX leaders must understand insight analytics"

Frank Martinez FLEETCOR
Analytics

Securing loyalty should start with data insights

by
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Data

"Be happy being the minority voice in the room"

Giulia Ajello
Data

Data is king - but do the means justify the ends?

by
Privacy
Analytics

Are call centres missing tasty customer data?

by
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Data

3 data-driven predictions for CX in 2023

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Data-driven trends: Businessman Presenting a Chart
Data

Why do B2B customer experience teams fail?

by
Thumbs down
Data

The data that secured CX programme support at Dow

by
Dow
Data

Why age demographics are next to useless in CX

by
Age demographics
Data

Reimagining CX: Virgin Red's Dave Robinson

by
virgin red
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Resources

Ebook
Sponsored

CX Leader of the Year 2022 winners' book

A celebration of the 20 customer experience practitioners propelling the profession forward in 2022.

CX trailblazers
Research
Sponsored

Research: Profiling the skills/roles of CX bosses

CX leader research
Ebook
Sponsored

The final rant: Making CX a c-suite priority

jack springman
Ebook
Sponsored

How Foot Locker created personalised experiences

Footlocker
Data

My key performance indicators are not moving! Why?

by
KPIs
Artificial intelligence

Using AI and social data to boost CX

by
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Data

Will this new CX metric replace NPS?

by
Any Answers comment Icon 2
NPS
Privacy

Breaking the data privacy paradox

by
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Data

The not-so-secret life of customers

by
Secret life of customers
Data-driven marketing

Forget cookies - cohort marketing is the future

by
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Analytics

What to ask when transforming CX with analytics

by
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General Data Protection Regulation (GDPR)

Data privacy & the shift to a 'cookieless' world

by
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Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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Pega

Pega Expands AI Capabilities

Pega
DMA Awards

Top prizes announced at the DMA Awards night 2021

DMA Awards
Creative Virtual

CV named Best Conversational AI Solutions Provider

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Ei Evolution Summit+

Coming up on Linkedin for the Ei Evolution Summit

Ei Evolution
Privacy

Using first-party data to find new customers

by
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Whitepaper
Sponsored

Consumer behaviours & motivations

antholytics
Data

Will customer data exploitation damage CX?

by
Data exploitation
Privacy

Prioritising privacy for conscientious consumers

by
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Privacy

Responsible use of data is the backbone of trust

by
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Data

Measuring CX ROI is hampered by meaningless means

by
ROI
Customer metrics

The gap between what you measure & what you do

by
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Analytics

How to make the most of advanced analytics

by
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Data

CX & the changing fortunes of customer insight

by
customer insight
Data

How to put digital empathy into practice

by
Robot empathy
Data

How to drive CX ROI through insurance analytics

by
folder
Data

Operational CSAT: The perfect complement to NPS?

by
Numbers scores

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