Resources
Events & webinars
CX Leader of the Year
Subscribe to Newsletter
Login
Register
Subscribe to Newsletter
Login
Register
Marketing
Sub-categories
Strategy
Technology
Data
Strategy
Why a crisis could be a good thing for your brand
Data
Drivers of Agile success for insight teams
Strategy
CMO as CX leader: How to make it work
Sales
Sub-categories
Sales performance
CRM
Ecommerce
CRM
The 2019 CRM buyer's guide
CRM
Five differences between CDP and CRM
CRM
Sponsored
Is your CRM strategy advanced enough for AI?
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Why it's time to change our call centre metrics
Management
Why are so many CX programmes failing?
Management
Why customers shouldn't write your service vision
Customer experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
How Brand Citizenship drives customer engagement
Engagement
Journey managers: The future of CX management?
Loyalty
Change customer behaviour: Penalise vs incentivise
Community
Sub-categories
Blogs
Discuss
Industry insights
Customer satisfaction
Eight tips for building trust with customers
Customer emotion
Enhance your CX with both digital & human insights
Contact centres
3 ways cloud improves customer service
Hot topics
Sub-categories
Customer emotion
Contact centres
Chatbots
Customer emotion
Enhance your CX with both digital & human insights
Customer emotion
The reality of AI in customer service
Customer emotion
How adored brands satisfy customer emotions
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Resources
Events & webinars
CX Leader of the Year
Marketing
Data
Data
Data
Best practices and new developments in the collection, management and use of customer data.
Get to know your customers better. Tips and advice direct to your inbox, twice a week.
Enter email address
*
Enter email address
Sign up
15th Jul 2019
Blog
The challenges of fragmented digital identities
By
Julien Rio
Marketing Director
11th Jul 2019
Blog
How first party intent data usage eliminates waste
By
Modomike1
Marketing
12th Jul 2019
Drivers of Agile success for insight teams
Advertisement
24th May 2019
How has GDPR changed the customer data landscape?
21st Jun 2019
Common Agile practices to help insight teams
Trending
Engagement
Journey managers: The future of CX management?
Engagement
Brian Solis: How to identify your moments of truth
Channels
Digital disruption: The end of the retail banks?
Loyalty
How adored brands satisfy customer emotions
Strategy
CMO as CX leader: How to make it work
Strategy
Why a crisis could be a good thing for your brand
6th Jun 2019
2 comments
Hot tips on how to increase your customer value
Subscribe to MyCustomer
Join our community of CX leaders
Be the first to receive the latest CX news, views and research, as well as exclusive invites to events and webinars.
Subscribe here
Popular resources
19th Jun 2019
Customer journey mapping: A 2019 guide
iperceptions
24th Jun 2019
A guide to sustainable CX in the contact centre
NewVoiceMedia
13th Jun 2019
Robots replace advisors: fact or fiction?
IFS
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
2nd Jun 2019
Engage existing customers: Four key strategies
Liferay
17th May 2019
How to measure your customer value
In order to get a good balance between customer value and value for the customer, you first need to know how to determine customer value...
5th Apr 2019
2
How personas impact customer journey design
Having robust customer personas is of even greater importance today because customer journeys are getting increasingly complex. So what do...
29th Mar 2019
Five key elements to data-driven campaigning
We all know the buzzwords: ‘omni-channel’, ‘real- time’, ‘hyper-personalisation’. They remind us of our 16-year-old self in secondary...
10th Jun 2019
How Agile working benefits customer insight teams
Agile working is being adopted by more and more organisations. But what does Agile working bring to customer insight teams? The term "Agile...
28th Mar 2019
Blog
How to use AI for personalised prices
By
Nikolay.Savin
Head of Product
20th Mar 2019
Blog
5 AI & machine learning CRM take outs from SXSW
By
Nicholas Blake
Head of Data & Digital Operations
Advertisement
13th Mar 2019
1 comment
Infographic: 5 personalisation best practices
6th Mar 2019
1
Blog
Single customer view: Challenges & obstacles
By
Dan Telling
Managing Partner
21st Feb 2019
Preparing your data flows for a no-deal Brexit
4th Feb 2019
Blog
Do you know your customer or your spreadsheets?
By
Joe Jarrett
COO
31st Jan 2019
Blog
Facebook needs to stop checking its own homework
By
Anthony Macro
Head of Social Advertising
22nd Jan 2019
What does £44m Google fine mean for marketers?
31st Jan 2019
1 comment
What Moneyball teaches us about customer metrics
4th Dec 2018
Blog
How to use CDPs to prevent customer churn
By
Guest Contributor
The customer data platform guide
28th Nov 2018
How to buy a customer data platform
The customer data platform guide
21st Nov 2018
How CDPs finally provide omnichannel clarity
r
Advertisement
Show more
