Data

Data

Best practices and new developments in the collection, management and use of customer data.
Data

Data is king - but do the means justify the ends?

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Privacy
Analytics

Are call centres missing tasty customer data?

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Data

3 data-driven predictions for CX in 2023

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Data-driven trends: Businessman Presenting a Chart
Data

Why do B2B customer experience teams fail?

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Data

The data that secured CX programme support at Dow

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Dow
Data

Why age demographics are next to useless in CX

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Age demographics
Data

Reimagining CX: Virgin Red's Dave Robinson

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virgin red
Data

My key performance indicators are not moving! Why?

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KPIs
Artificial intelligence

Using AI and social data to boost CX

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Data

Will this new CX metric replace NPS?

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NPS
Privacy

Breaking the data privacy paradox

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Data

The not-so-secret life of customers

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Secret life of customers
Data-driven marketing

Forget cookies - cohort marketing is the future

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The final rant: Making CX a c-suite priority

jack springman
Research
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Research: Profiling the skills/roles of CX bosses

CX leader research
Analytics

What to ask when transforming CX with analytics

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General Data Protection Regulation (GDPR)

Data privacy & the shift to a 'cookieless' world

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Privacy

Using first-party data to find new customers

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Whitepaper
Sponsored

Consumer behaviours & motivations

antholytics
Data

Will customer data exploitation damage CX?

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Data exploitation
Privacy

Prioritising privacy for conscientious consumers

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Privacy

Responsible use of data is the backbone of trust

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Data

Measuring CX ROI is hampered by meaningless means

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ROI

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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Pega

Pega Expands AI Capabilities

Pega
DMA Awards

Top prizes announced at the DMA Awards night 2021

DMA Awards
Creative Virtual

CV named Best Conversational AI Solutions Provider

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Ei Evolution Summit+

Coming up on Linkedin for the Ei Evolution Summit

Ei Evolution
Customer metrics

The gap between what you measure & what you do

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Analytics

How to make the most of advanced analytics

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Data

CX & the changing fortunes of customer insight

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customer insight
Data

How to put digital empathy into practice

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Robot empathy
Data

How to drive CX ROI through insurance analytics

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folder
Data

Operational CSAT: The perfect complement to NPS?

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Numbers scores
Personalisation

Find the balance of personalisation & privacy

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Data

4 ways to future-proof insights to maximise CX ROI

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CRM future
Data

Are you listening to the Voice of your Product?

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voice of your product
Customer value

Is customer lifetime value an outmoded metric?

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Data

When does customer data sharing become unethical?

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Debating the ethics of customer data use
Data

How Cynefin surfaces the right CX metrics to use

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Metrics

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