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Marketing
Data
Data
18th Aug 2017
0
Identity: The missing piece of the CX puzzle?
16th Aug 2017
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How demographics + psychographics = more sales
7th Aug 2017
0
UK gov announces GDPR intentions with new bill
7th Aug 2017
How to approach data in a post-GDPR world
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26th Jun 2017
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CX, trust & data share: Fostering a virtuous cycle
21st Jun 2017
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Building a culture of innovation with intelligence
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Management
6 steps to monitoring your customer service
Management
Making internal customers look after external ones
Management
The 20 funniest customer service stories
Channels
The 6 hidden requirements for chatbot success
Management
What can luxury brands teach us about service
Contact centres
10 ways to develop a customer-driven workforce
20th Jul 2017
0
Five ways to incentivise customers to share data
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Popular resources
26th Jun 2017
Five tech trends redefining CX
Genesys
10th Aug 2017
Webinar with Brian Solis: Employee engagement
Rant & Rave
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Keeping pace with the modern customer
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3rd Jul 2017
Engage with customers in an ultra-connected era
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4th Jul 2017
Insight report: Customer trust & the role of GDPR
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13th Jul 2017
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GDPR: Consumers keen to opt out of marketing
The impending enforcement of the General Data Protection Regulation (GDPR) coincides with a time when consumers are more concerned about...
11th Jul 2017
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GDPR: Is the data protection officer responsible?
This is part 2 of a mini-series focused on helping data insight leaders plan for GDPR. For part 1, click here . With the EU-approved...
6th Jul 2017
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Predictive service: Are you a butler or stalker?
Imagine you’re walking down the High Street, minding your own business, when a stranger comes along and taps you on the shoulder. “Hello, [...
4th Jul 2017
Insight report: Customer trust & the role of GDPR
The digital landscape is becoming increasingly complex for customers and companies, and customer expectations around seamless omnichannel...
13th Jun 2017
0
How to measure brand value with analytics
9th Jun 2017
0
GDPR is the kick up the bum your marketing needs
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Hub
25th May 2017
GDPR: compliance and beyond
25th May 2017
0
Why GDPR should be about more than compliance
17th May 2017
1
Blockchain & analytics: 3 questions to consider
12th May 2017
0
How to prioritise your data strategy objectives
2nd May 2017
0
Is marketing still a creative role?
28th Apr 2017
2
Brands rocked by volume of fake customer data
20th Apr 2017
0
Study reveals shocking irrelevance of marketing
4th Apr 2017
0
5 questions that shape marketing dashboard design
28th Mar 2017
How to manage anonymous/authenticated experiences
28th Mar 2017
Retail: Digital Trends Report 2017
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