Resources
Industry Insights
CX Leader of the Year
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
How has GDPR changed the customer data landscape?
Technology
Sponsored
Talkdesk announces Talkdesk Agent Assist
Data
How to measure your customer value
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Ecommerce
Digital commerce: Focus on journey not destination
Ecommerce
Contact centre payments – going mobile
CRM
Sponsored
6 ways CRM can improve your marketing function
Service
Sub-categories
Management
Contact centres
Channels
Management
Sponsored
On-demand webinar: What is intelligent service?
Channels
Sponsored
What are the benefits of conversational commerce?
Contact centres
Sponsored
ECCCSAs 2019 are now open for entries
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
How The Mom Test can improve customer feedback
Engagement
Sponsored
How consumer behaviour is changing
Engagement
Customer engagement in the subscription economy
Community
Sub-categories
Discuss
Blogs
Industry insights
Apps
Features online payments
Customer experience management
Future Of Retail: How Brands Will Address Employee
Customer journey
3 Ways To Personalize the Customer Journey
Hot topics
Sub-categories
Contact centres
Customer emotion
Chatbots
Contact centres
Sponsored
Talkdesk announces Talkdesk Agent Assist
Contact centres
Goodbye call centre, hello experience centre
Be empowered - read our content
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Marketing
Data
Data
Data
Best practices and new developments in the collection, management and use of customer data.
Get to know your customers better. Tips and advice direct to your inbox, twice a week.
Email
*
Email
Sign up
24th May 2019
How has GDPR changed the customer data landscape?
17th May 2019
How to measure your customer value
5th Apr 2019
2 comments
How personas impact customer journey design
Advertisement
29th Mar 2019
Five key elements to data-driven campaigning
28th Mar 2019
Blog
How to use AI for personalised prices
By
Nikolay.Savin
Head of Product
Trending
Voice of the Customer
How does a franchise deliver consistent service?
Technology
Japan’s NTT makes $2 million deal with NIIT
Technology
Siebel and Hyperion link up in eCRM alliance
Contact centres
10 ways to develop a customer-driven workforce
Engagement
Examples & techniques of customer journey mapping
Data
Why is the Internet of Things set to "swamp" CRM?
20th Mar 2019
Blog
5 AI & machine learning CRM take outs from SXSW
By
Nicholas Blake
Head of Data & Digital Operations
Subscribe to MyCustomer
Join our community of CX leaders
Be the first to receive the latest CX news, views and research, as well as exclusive invites to events and webinars.
Subscribe here
Popular resources
1st May 2019
The live chat handbook
Moxie
14th May 2019
5 things to consider when building chatbots
Genesys
30th Apr 2019
Overcoming the challenges of omnichannel analytics
NICE
13th Mar 2019
Essential guide to contact centre modernisation
Genesys
26th Feb 2019
AI and Machine Learning with Workforce Management
NICE
13th Mar 2019
1
Infographic: 5 personalisation best practices
New research findings provide key takeaways to help businesses on their personalisation journey. For its 2019 Personalisation Development...
6th Mar 2019
1
Single customer view: Challenges & obstacles
With a proper Single Customer View (SCV), businesses can create more relevant, personalised and interactive experiences, predict customer’s...
21st Feb 2019
Preparing your data flows for a no-deal Brexit
With the prospect of a no-deal Brexit becoming likelier by the day, tech policy & regulation specialist Heather Burns explains how to...
4th Feb 2019
Do you know your customer or your spreadsheets?
There are over 7,000 different MarTech solutions and that number will only continue to increase. It’s a sea of “new technologies” that are...
31st Jan 2019
Blog
Facebook needs to stop checking its own homework
By
Anthony Macro
Head of Social Advertising
22nd Jan 2019
What does £44m Google fine mean for marketers?
Advertisement
31st Jan 2019
1 comment
What Moneyball teaches us about customer metrics
4th Dec 2018
Blog
How to use CDPs to prevent customer churn
By
Guest Contributor
The customer data platform guide
28th Nov 2018
How to buy a customer data platform
The customer data platform guide
21st Nov 2018
How CDPs finally provide omnichannel clarity
7th Dec 2018
Couple your 2019 targets with your customer value
8th Nov 2018
1
Blog
The single customer view: Are we chasing a myth?
By
Michael Poyser
Chief Analytics Officer
30th Nov 2018
How to stop your customer base's value shrinking
30th Oct 2018
Blog
Customer connections in a hyper-connected world
By
Lindsay McEwan
VP & Managing Director, EMEA
14th Nov 2018
How the value of customer bases can be misleading
2nd Nov 2018
Do you know the value of your customer database?
Advertisement
Show more
