Data

Data

Best practices and new developments in the collection, management and use of customer data.
Privacy

Prioritising privacy for conscientious consumers

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Privacy

Responsible use of data is the backbone of trust

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Data

Measuring CX ROI is hampered by meaningless means

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ROI
Data

CX & the changing fortunes of customer insight

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customer insight
Data

How to put digital empathy into practice

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Robot empathy
Data

Operational CSAT: The perfect complement to NPS?

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Numbers scores
Personalisation

Find the balance of personalisation & privacy

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Data

4 ways to future-proof insights to maximise CX ROI

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CRM future
Data

Are you listening to the Voice of your Product?

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voice of your product
Customer value

Is customer lifetime value an outmoded metric?

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Data

When does customer data sharing become unethical?

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Debating the ethics of customer data use
Data

How Cynefin surfaces the right CX metrics to use

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Metrics
Data

Will NPS 3.0 solve Net Promoter Score’s issues?

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NPS chart
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The pursuit of seamless customer experiences

This report explores why pain-free, omnichannel customer experiences are key - and how leaders can achieve this.

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Research
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Research: The changing face of CX leadership

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Report
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How to create a customer service funnel

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How to keep your customers happy

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Report
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2021 experience trends report

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Data

Why Spotify is a master of customer data

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Spotify Wrapped uses customer data for personalisation
Privacy

How brands can succeed in a privacy-first world

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Data

Will sales be the biggest threat to CX leadership?

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Sales leader
Report
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Reputation management for mobile apps

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Data

The role of data science in the future of CX

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The role of data science in the future of customer experience
Analytics

Why cookie loss is good for customer focus

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Analytics

Data science needs data scientists

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Data

Why has traditional text analytics failed CX?

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Text analytics

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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DMA Awards

Top prizes announced at the DMA Awards night 2021

DMA Awards
Creative Virtual

CV named Best Conversational AI Solutions Provider

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Ei Evolution Summit+

Coming up on Linkedin for the Ei Evolution Summit

Ei Evolution
eGain

eGain achieves HITRUST CSF® certification

egain
Customer emotion

So you think you know about empathy? Think again

by
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Data-driven marketing

How do you unlock the potential of intent data?

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Data

What is authenticity & why is it important to CX?

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speak no evil
Data

What is AI-enabled consumer intelligence?

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AI consumer intelligence
Data

NPS and revenue: How reliable is the relationship?

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Chart emotion intensity
Data

How to recruit and retain analytics talent

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Recruiting analytics
Data

Why the next era of CX is about small & wide data

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Small data
Data

How can analytics help vulnerable customers?

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analytics files vulnerable
Apps

3 ways tracking customers in your app improves it

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Data

How to drive data literacy in your senior execs

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How to drive data strategy
Artificial intelligence

AI to power the next wave of consumer intelligence

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Data

How customer insight & CX teams can collaborate

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insight

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