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Data
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Best practices and new developments in the collection, management and use of customer data.
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5th Feb 2020
Blog
The next wave of personalisation
By
Dave O'Flanagan
CEO & Founder
30th Jan 2020
Blog
Why data monetisation will redefine retail success
By
Marc Fischli
Chief Client Officer
23rd Jan 2020
Using customer lifecycle analysis for innovation
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7th Jan 2020
The top 10 use cases for contact centre analytics
3rd Dec 2019
Blog
How misleading market research is harming retail
By
Paul-Jervis Heath
Founding Principal
Trending
Engagement
7 customer journey mapping mistakes to avoid
Engagement
5 practices of brands with strong service cultures
Engagement
9 sample customer journey maps to learn from
Management
How cancel culture is harming customer loyalty
6th Dec 2019
Skills and costs damaging data-driven endeavours
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1 comment
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