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Marketing
Data
Data
16th Aug 2018
Top reasons for GDPR non-compliance are concerning
25th Jul 2018
GDPR: What happens next for CX professionals?
29th Jun 2018
Analytics investment: Get more bang for your buck
22nd May 2018
ICO: GDPR deadline is the beginning, not the end
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General Data Protection Regulation (GDPR)
GDPR: compliance and beyond
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19th Apr 2018
Infographic: Are organisations prepared for GDPR?
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CRM
What is CRM? The beginner's guide to CRM
Engagement
9 sample customer journey maps to learn from
Management
6 steps to monitoring your customer service
Engagement
Examples & techniques of customer journey mapping
Engagement
Reasons why customer journey mapping goes wrong
Engagement
How to build a model for customer engagement
17th May 2018
Life after GDPR: Changing data-sharing attitudes
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Popular resources
13th Jul 2018
The VoC Guide 2018: Best practices & case studies
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5 GDPR repermissioning campaigns we can learn from
We examine some of the repermissioning emails being sent out in the build-up to GDPR , and how different approaches are being adopted to...
3rd May 2018
Not compliant with GDPR? Here's what to do
Worried your business is not compliant with GDPR? You're not alone. Here's what you should be prioritising. With GDPR finally on our...
25th Apr 2018
One month until GDPR: 6 questions to consider
Today - 25th April – marks one month until the introduction of the EU’s GDPR , a regulation that will radically change the way...
24th Apr 2018
Why is it so hard to understand customer emotions?
What is preventing a better understanding of customer emotions? A look at the challenges - and how they can be overcome. As we explored in...
10th Apr 2018
How can emotion insights improve customer contact?
22nd Mar 2018
2
Will GDPR kill the third-party data market?
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20th Mar 2018
How to recruit a data team for your company
13th Mar 2018
GDPR: Can you reject a request for erasure?
7th Mar 2018
How to succeed with customer interaction analytics
2nd Mar 2018
How to sweat third party data for intent insights
28th Feb 2018
The customer data often overlooked by the C-Suite
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GDPR: How to prepare for the Right to be Forgotten
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How brands can use data to build trust
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GDPR: Will it harm the use of data platforms?
19th Feb 2018
Using data science to understand customer emotions
5th Jan 2018
1
Why GDPR will fail
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