Data

Best practices and new developments in the collection, management and use of customer data.

Data

9th May 2023

The false economies of data team cost-cutting

Paul Laughlin

Data

28th Apr 2023

Maximising your data – reduce, reuse and recycle

Paul Laughlin

Data

4th Apr 2023

How data leaders can cut costs but maintain value

Paul Laughlin

Data

21st Mar 2023

Football & finance: AI will be the compliance VAR

Morris Pentel

Analytics

16th Mar 2023

Enjoy a slice of customer data analytics Pi (e)

Jim Davies

Contact centres

15th Mar 2023

Making your contact centre data work

Kevin McGachy

Data

2nd Mar 2023

"CX leaders must understand insight analytics"

Analytics

3rd Feb 2023

Securing loyalty should start with data insights

MartinSquires

Data

26th Jan 2023

"Be happy being the minority voice in the room"

Data

24th Jan 2023

Data is king - but do the means justify the ends?

Nina Müller

Analytics

23rd Jan 2023

Are call centres missing tasty customer data?

Jim Davies

Data

10th Jan 2023

3 data-driven predictions for CX in 2023

Simon Spyer

Data

6th Jan 2023

Why do B2B customer experience teams fail?

Maurice Fitzgerald

Resources

Research

Sponsored

CX leadership in an uncertain ecomomy

150 senior CX professionals were surveyed to understand how CX strategies are adapting to global economic pressures.

Research

Sponsored

Research: The changing face of CX leadership

Ebook

Sponsored

How to enter CX Leader of the Year 2023

Research

Sponsored

Research: Profiling the skills/roles of CX bosses

Report

Sponsored

CX trends report

Data

16th Nov 2022

The data that secured CX programme support at Dow

Jim Tincher

Data

24th Nov 2022

Why age demographics are next to useless in CX

Suzanne Steele

Data

22nd Nov 2022

Reimagining CX: Virgin Red's Dave Robinson

Timothy Biddiscombe

Data

9th Nov 2022

My key performance indicators are not moving! Why?

Colin Shaw

Artificial intelligence

7th Nov 2022

Using AI and social data to boost CX

Allen Bonde

Data

18th Nov 2022

Will this new CX metric replace NPS?

Neil Davey

Privacy

10th Oct 2022

Breaking the data privacy paradox

J Cromack

Data

9th Sep 2022

The not-so-secret life of customers

Hunter Thurman

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Pega

19th Oct 2022

Pega Expands AI Capabilities

DMA Awards

8th Dec 2021

Top prizes announced at the DMA Awards night 2021

Creative Virtual

26th Oct 2021

CV named Best Conversational AI Solutions Provider

Ei Evolution Summit+

8th Jul 2021

Coming up on Linkedin for the Ei Evolution Summit

Data-driven marketing

30th Aug 2022

Forget cookies - cohort marketing is the future

Dan Wigley

Analytics

11th Jul 2022

What to ask when transforming CX with analytics

Tony Ayaz

General Data Protection Regulation (GDPR)

30th Jun 2022

Data privacy & the shift to a 'cookieless' world

Sachiko Scheuing

Privacy

20th Jun 2022

Using first-party data to find new customers

Chris Hogg

Data

13th Jun 2022

Will customer data exploitation damage CX?

Suvish Viswanathan

Privacy

23rd May 2022

Prioritising privacy for conscientious consumers

BenoitRojare

Privacy

20th May 2022

Responsible use of data is the backbone of trust

Dimitrios Tsivrikos

Data

16th May 2022

Measuring CX ROI is hampered by meaningless means

Peter Dorrington

Customer metrics

10th Jun 2022

The gap between what you measure & what you do

Callan Schebella

Analytics

15th Jun 2022

How to make the most of advanced analytics

Sush Apshankar

Data

21st Apr 2022

CX & the changing fortunes of customer insight

Neil Davey

Data

Data

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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