A utility company in Northern Ireland has written to 12,799 of its electricity customers to inform them that a tape containing their personal information has been lost.
NIE Energy, which is owned by energy supplier the Viridian Group, has likewise alerted the Information Commissioner’s Office that the tape holding a day’s worth of electricity bill information went missing on 10 August last year.
The tape contained data relating to account names, addresses and old billing information, but did not include any bank, debit card or other financial information.
Stephen McCully, NIE Energy’s managing director, when apologising for the incident to the BBC, said: "We fully appreciate that our customers will be concerned that any personal information regarding them is missing. However, while we have not been able to locate this tape, there is absolutely no evidence to suggest that it has fallen into the wrong hands."
The firm has appointed consultancy Deloitte to undertake an independent review of its internal and sub-contractor-related processes and procedures and McCully added: "We have already introduced measures to prevent this from happening again."
The incident occurred due to an apparent break-down in sub-contractor processes. Northgate Information Solutions provides NIE Energy with data management services, which include organising the backing up of billing information via sub-contractors, Liberata and Formscan.
Every day following the production of electricity bills, Liberata passes a tape, which holds billing information, to Formscan so that it can be backed up onto microfiche. But it was during this process, that the tape disappeared.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.