Executive roundtable: What is the role of customer data privacy in CX?
In this roundtable hosted by Paul Greenberg and Brent Leary - The CRM Playaz - executives from Zoho, Pegasystems, ServiceNow, Hubspot and Verint discuss how organisations need to take the lead in data privacy rather than rely on regulation, and how this can ultimately become a competitive differentiator by building customer trust.
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