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Executive roundtable: What is the role of customer data privacy in CX?

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In this roundtable hosted by Paul Greenberg and Brent Leary - The CRM Playaz - executives from Zoho, Pegasystems, ServiceNow, Hubspot and Verint discuss how organisations need to take the lead in data privacy rather than rely on regulation, and how this can ultimately become a competitive differentiator by building customer trust. 

29th Jun 2021
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Hosted by Paul Greenberg and Brent Leary, this executive roundtable examines the role of customer data privacy in the customer experience, discussing areas such as transparency, consent, regulation and the importance of empowering customers to make the right decisions. 

Featuring on this panel are: 

  • Celia Fleischaker, CMO for Verint.
  • Lou Orfanos, GM & VP of Product for HubSpot.
  • Don Schuerman, CTO & VP of Product Strategy and Marketing for Pegasystems.
  • Vijay Sundaram, Chief Strategy Officer for Zoho Corporation.
  • Nick Tzitzon, Chief Strategy Officer for ServiceNow.

 

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