Gerd Leonhard: Five customer engagement predictions from a futurist

Media futurist Gerd Leonhard provides five insights into the changing technological landscape and its impact on consumers, marketing and engagement.

Gerd Leonhard is a media futurist, blogger, writer, keynote speaker and strategist with 25 years of experience in the technology and entertainment industries. MyCustomer.com caught up with Gerd at the recent TradeDoubler Summit in London to hear his insights into marketing, advertising and customer engagement.