Thanks to 'big data', service-based companies are able to deliver more insight to their support teams to help them solve customer queries more efficiently and effectively. This infographic from ClickSoftware explains how.
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.