Data

Data

10th Sep 2021

What is authenticity & why is it important to CX?

by

Marius Bartsch

Data

24th Aug 2021

What is AI-enabled consumer intelligence?

by

Allen Bonde

1

Data

23rd Aug 2021

NPS and revenue: How reliable is the relationship?

by

Maurice Fitzgerald

1

Data

7th Sep 2021

How to recruit and retain analytics talent

by

Paul Laughlin

1

Data

16th Aug 2021

Why the next era of CX is about small & wide data

by

Prof. V. Charles

2

Data

28th Jul 2021

How can analytics help vulnerable customers?

by

Mils Hills

Apps

21st Jul 2021

3 ways tracking customers in your app improves it

by

MartinBolf

Data

15th Dec 2021

How to drive data literacy in your senior execs

by

Paul Laughlin

Artificial intelligence

22nd Jun 2021

AI to power the next wave of consumer intelligence

by

Allen Bonde

Data

17th Jun 2021

How customer insight & CX teams can collaborate

by

Neil Davey

Data

14th Jul 2021

Why the single customer view fell out of favour

by

Scott Logie

Data

29th Jun 2021

What is the role of customer data privacy in CX?

by

Paul Greenberg and Brent Leary

Data

28th May 2021

Sentiment analytics vs emotion analytics

by

Prof. V. Charles

1

Data

17th May 2021

Customer data platforms: Should you build or buy?

by

David Raab

Segmentation

12th May 2021

Why customer segmentation no longer works

by

Robert Lurie

Data

6th May 2021

Why proving CX value is more important than ever

by

Neil Davey

Data

29th Apr 2021

How to put digital empathy into practice

by

Peter Dorrington

Data

16th Apr 2021

Reboot your customer research with these methods

by

Jeannie Walters

Data

9th Apr 2021

How to get great customer insights on the cheap

by

Mark Hall

Customer experience management

26th Mar 2021

Poor data & tech fuelling a customer crisis

by

James Frampton

Customer journey

16th Mar 2021

Trying to control the customer journey is futile

by

BartHeilbron

Data

11th Mar 2021

Why the past year has been a big win for insight

by

Neil Davey

Data

25th Mar 2021

How to foster a more effective insight culture

by

Liam Fahey

Market research

10th Mar 2021

Why market research budgets are bigger in 2021

by

Thor Olof Philogène

Data

24th Feb 2021

Why your customer insight team needs a purpose

by

Paul Laughlin

Data

18th Feb 2021

Why you don't want a 360 view of the customer

by

Thomas Wieberneit

Data

15th Mar 2021

Are you insight-oriented? A preliminary assessment

by

Liam Fahey

Data

2nd Feb 2021

Are customers trading their souls for better CX?

by

Lubna Dajani and Peter Dorrington

Analytics

27th Jan 2021

Keeping hold of your COVID-19 customers

by

Lavinea Morris

Data

15th Feb 2021

Why a customer sandwich should be on your CX menu

by

Steve Carrod

1

Market research

15th Jan 2021

How comparethemarket used research to improve CX

by

kshipp

Data management

4th Jan 2021

5 ways unified data & new tech will improve CX

by

BillDonlan

What is authenticity & why is it important to CX?

What is AI-enabled consumer intelligence?

NPS and revenue: How reliable is the relationship?

How to recruit and retain analytics talent

Why the next era of CX is about small & wide data

How can analytics help vulnerable customers?

3 ways tracking customers in your app improves it

How to drive data literacy in your senior execs

AI to power the next wave of consumer intelligence

How customer insight & CX teams can collaborate

Why the single customer view fell out of favour

What is the role of customer data privacy in CX?

Sentiment analytics vs emotion analytics

Customer data platforms: Should you build or buy?

Why customer segmentation no longer works

Why proving CX value is more important than ever

How to put digital empathy into practice

Reboot your customer research with these methods

How to get great customer insights on the cheap

Poor data & tech fuelling a customer crisis

Trying to control the customer journey is futile

Why the past year has been a big win for insight

How to foster a more effective insight culture

Why market research budgets are bigger in 2021

Why your customer insight team needs a purpose

Why you don't want a 360 view of the customer

Are you insight-oriented? A preliminary assessment

Are customers trading their souls for better CX?

Keeping hold of your COVID-19 customers

Why a customer sandwich should be on your CX menu

How comparethemarket used research to improve CX

5 ways unified data & new tech will improve CX

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