Data

Data

Why the single customer view fell out of favour

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single customer view
Data

What is the role of customer data privacy in CX?

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privacy roundtable
Data

Sentiment analytics vs emotion analytics

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emotion analytics sentiment
Data

Customer data platforms: Should you build or buy?

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CDP builder
Segmentation

Why customer segmentation no longer works

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Data

Why proving CX value is more important than ever

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Dollar hand
Data

How to put digital empathy into practice

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Robot empathy
Data

Reboot your customer research with these methods

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Customer research
Data

How to get great customer insights on the cheap

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coins
Customer experience management

Poor data & tech fuelling a customer crisis

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Customer journey

Trying to control the customer journey is futile

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Data

Why the past year has been a big win for insight

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eye insight
Data

How to foster a more effective insight culture

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eye
Market research

Why market research budgets are bigger in 2021

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Data

Why your customer insight team needs a purpose

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Blindfold
Data

Why you don't want a 360 view of the customer

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CRM eye
Data

Are you insight-oriented? A preliminary assessment

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Binoculars customer experience vision
Data

Are customers trading their souls for better CX?

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satan
Analytics

Keeping hold of your COVID-19 customers

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Data

Why a customer sandwich should be on your CX menu

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customer sandwich
Market research

How comparethemarket used research to improve CX

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Data management

5 ways unified data & new tech will improve CX

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Data

How to handle customer data after COVID-19

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Machines
Analytics

How COVID-19 has put the customer into disruption

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Data

Why you must link CX & employee experience data

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brain plug
Data

3 things to know about the 'next-normal' consumer

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Customer persona end of lifecycle
Analytics

Up the value of customer insight during COVID-19

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Data

Customer science: Just a repackage of old ideas?

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CRM future
Customer journey

How to let go of the outdated buyer’s journey

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Analytics

How can brands win trust in an experience economy?

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Analytics

How data can reveal customer behaviour changes

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Data

3 questions you must answer to create valuable CX

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Questions CX strategy

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