Data

Data

22nd Apr 2022

How to put digital empathy into practice

by

Robot empathy

Data

31st May 2022

How to drive CX ROI through insurance analytics

by

John Aves and William Beresford

folder

Data

11th Apr 2022

Operational CSAT: The perfect complement to NPS?

by

Numbers scores

Personalisation

16th Mar 2022

Find the balance of personalisation & privacy

by

Data

3rd May 2022

4 ways to future-proof insights to maximise CX ROI

by

CRM future

Data

18th Mar 2022

Are you listening to the Voice of your Product?

by

voice of your product

Customer value

9th Feb 2022

Is customer lifetime value an outmoded metric?

by

Data

4th Feb 2022

When does customer data sharing become unethical?

by

Debating the ethics of customer data use

Data

21st Mar 2022

How Cynefin surfaces the right CX metrics to use

by

Metrics

Data

13th Jan 2022

Will NPS 3.0 solve Net Promoter Score’s issues?

by

NPS chart

Data

11th Jan 2022

Why Spotify is a master of customer data

by

Spotify Wrapped uses customer data for personalisation

Privacy

6th Dec 2021

How brands can succeed in a privacy-first world

by

Dave O'Flanagan

Data

13th Dec 2021

Will sales be the biggest threat to CX leadership?

by

Maurice Fitzgerald

Sales leader

Data

22nd Dec 2021

The role of data science in the future of CX

by

William Beresford

The role of data science in the future of customer experience

Analytics

28th Oct 2021

Why cookie loss is good for customer focus

by

Analytics

13th Oct 2021

Data science needs data scientists

by

Data

1st Nov 2021

Why has traditional text analytics failed CX?

by

Text analytics

Customer emotion

20th Sep 2021

So you think you know about empathy? Think again

by

Sandra Thompson

Data-driven marketing

6th Sep 2021

How do you unlock the potential of intent data?

by

Data

10th Sep 2021

What is authenticity & why is it important to CX?

by

speak no evil

Data

24th Aug 2021

What is AI-enabled consumer intelligence?

by

AI consumer intelligence

Data

23rd Aug 2021

NPS and revenue: How reliable is the relationship?

by

Maurice Fitzgerald

Chart emotion intensity

Data

7th Sep 2021

How to recruit and retain analytics talent

by

Recruiting analytics

Data

16th Aug 2021

Why the next era of CX is about small & wide data

by

Prof. V. Charles

Small data

Data

28th Jul 2021

How can analytics help vulnerable customers?

by

analytics files vulnerable

Apps

21st Jul 2021

3 ways tracking customers in your app improves it

by

Data

15th Dec 2021

How to drive data literacy in your senior execs

by

How to drive data strategy

Artificial intelligence

22nd Jun 2021

AI to power the next wave of consumer intelligence

by

Data

17th Jun 2021

How customer insight & CX teams can collaborate

by

insight

Data

14th Jul 2021

Why the single customer view fell out of favour

by

single customer view

Data

29th Jun 2021

What is the role of customer data privacy in CX?

by

Paul Greenberg and Brent Leary

privacy roundtable

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