Data

Data

28th May 2021

Sentiment analytics vs emotion analytics

by

Prof. V. Charles

emotion analytics sentiment

Data

17th May 2021

Customer data platforms: Should you build or buy?

by

CDP builder

Segmentation

12th May 2021

Why customer segmentation no longer works

by

Data

6th May 2021

Why proving CX value is more important than ever

by

Dollar hand

Data

29th Apr 2021

How to put digital empathy into practice

by

Peter Dorrington

Robot empathy

Data

16th Apr 2021

Reboot your customer research with these methods

by

Jeannie Walters

Customer research

Data

9th Apr 2021

How to get great customer insights on the cheap

by

coins

Customer experience management

26th Mar 2021

Poor data & tech fuelling a customer crisis

by

Customer journey

16th Mar 2021

Trying to control the customer journey is futile

by

Data

11th Mar 2021

Why the past year has been a big win for insight

by

eye insight

Data

25th Mar 2021

How to foster a more effective insight culture

by

eye

Market research

10th Mar 2021

Why market research budgets are bigger in 2021

by

Thor Olof Philogène

Data

24th Feb 2021

Why your customer insight team needs a purpose

by

Blindfold

Data

18th Feb 2021

Why you don't want a 360 view of the customer

by

Thomas Wieberneit

CRM eye

Data

15th Mar 2021

Are you insight-oriented? A preliminary assessment

by

Binoculars customer experience vision

Data

2nd Feb 2021

Are customers trading their souls for better CX?

by

Lubna Dajani and Peter Dorrington

satan

Analytics

27th Jan 2021

Keeping hold of your COVID-19 customers

by

Data

15th Feb 2021

Why a customer sandwich should be on your CX menu

by

customer sandwich

Market research

15th Jan 2021

How comparethemarket used research to improve CX

by

Data management

4th Jan 2021

5 ways unified data & new tech will improve CX

by

Data

10th Dec 2020

How to handle customer data after COVID-19

by

Machines

Analytics

20th Oct 2020

How COVID-19 has put the customer into disruption

by

Tiffany Carpenter

Data

27th Oct 2020

Why you must link CX & employee experience data

by

brain plug

Data

5th Oct 2020

3 things to know about the 'next-normal' consumer

by

Customer persona end of lifecycle

Analytics

24th Sep 2020

Up the value of customer insight during COVID-19

by

Data

28th Sep 2020

Customer science: Just a repackage of old ideas?

by

CRM future

Customer journey

27th Aug 2020

How to let go of the outdated buyer’s journey

by

Analytics

20th Aug 2020

How can brands win trust in an experience economy?

by

TiffanyCarpenter

Analytics

17th Aug 2020

How data can reveal customer behaviour changes

by

Data

3rd Sep 2020

3 questions you must answer to create valuable CX

by

Questions CX strategy

Personalisation

5th Feb 2020

The next wave of personalisation

by

Dave O'Flanagan

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