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Marketing
Data
Data
28th Jul 2021
How can analytics help vulnerable customers?
by
Mils Hills
Apps
21st Jul 2021
3 ways tracking customers in your app improves it
by
MartinBolf
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Data
15th Dec 2021
How to drive data literacy in your senior execs
by
Paul Laughlin
Artificial intelligence
22nd Jun 2021
AI to power the next wave of consumer intelligence
by
Allen Bonde
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Data
17th Jun 2021
How customer insight & CX teams can collaborate
by
Neil Davey
Data
14th Jul 2021
Why the single customer view fell out of favour
by
Scott Logie
Data
29th Jun 2021
What is the role of customer data privacy in CX?
by
Paul Greenberg and Brent Leary
Data
28th May 2021
Sentiment analytics vs emotion analytics
by
Prof. V. Charles
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1
Data
17th May 2021
Customer data platforms: Should you build or buy?
by
David Raab
Segmentation
12th May 2021
Why customer segmentation no longer works
by
Robert Lurie
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Data
6th May 2021
Why proving CX value is more important than ever
by
Neil Davey
Data
29th Apr 2021
How to put digital empathy into practice
by
Peter Dorrington
Data
16th Apr 2021
Reboot your customer research with these methods
by
Jeannie Walters
Data
9th Apr 2021
How to get great customer insights on the cheap
by
Mark Hall
Customer experience management
26th Mar 2021
Poor data & tech fuelling a customer crisis
by
James Frampton
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Customer journey
16th Mar 2021
Trying to control the customer journey is futile
by
BartHeilbron
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Data
11th Mar 2021
Why the past year has been a big win for insight
by
Neil Davey
Data
25th Mar 2021
How to foster a more effective insight culture
by
Liam Fahey
Market research
10th Mar 2021
Why market research budgets are bigger in 2021
by
Thor Olof Philogène
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Data
24th Feb 2021
Why your customer insight team needs a purpose
by
Paul Laughlin
Data
18th Feb 2021
Why you don't want a 360 view of the customer
by
Thomas Wieberneit
Data
15th Mar 2021
Are you insight-oriented? A preliminary assessment
by
Liam Fahey
Data
2nd Feb 2021
Are customers trading their souls for better CX?
by
Lubna Dajani and Peter Dorrington
Analytics
27th Jan 2021
Keeping hold of your COVID-19 customers
by
Lavinea Morris
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Data
15th Feb 2021
Why a customer sandwich should be on your CX menu
by
Steve Carrod
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1
Market research
15th Jan 2021
How comparethemarket used research to improve CX
by
kshipp
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Data management
4th Jan 2021
5 ways unified data & new tech will improve CX
by
BillDonlan
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Data
10th Dec 2020
How to handle customer data after COVID-19
by
Jed Mole
Analytics
20th Oct 2020
How COVID-19 has put the customer into disruption
by
Tiffany Carpenter
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Data
27th Oct 2020
Why you must link CX & employee experience data
by
Howard Lax
Data
5th Oct 2020
3 things to know about the 'next-normal' consumer
by
Bjorn Timelin
Analytics
24th Sep 2020
Up the value of customer insight during COVID-19
by
James Alty
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