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Marketing
Data
Data
Customer journey
16th Mar 2021
Trying to control the customer journey is futile
by
BartHeilbron
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Data
11th Mar 2021
Why the past year has been a big win for insight
by
Neil Davey
Data
25th Mar 2021
How to foster a more effective insight culture
by
Liam Fahey
Market research
10th Mar 2021
Why market research budgets are bigger in 2021
by
Thor Olof Philogène
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Data
24th Feb 2021
Why your customer insight team needs a purpose
by
Paul Laughlin
Data
18th Feb 2021
Why you don't want a 360 view of the customer
by
Thomas Wieberneit
Data
15th Mar 2021
Are you insight-oriented? A preliminary assessment
by
Liam Fahey
Data
2nd Feb 2021
Are customers trading their souls for better CX?
by
Lubna Dajani and Peter Dorrington
Analytics
27th Jan 2021
Keeping hold of your COVID-19 customers
by
Lavinea Morris
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Data
15th Feb 2021
Why a customer sandwich should be on your CX menu
by
Steve Carrod
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Market research
15th Jan 2021
How comparethemarket used research to improve CX
by
kshipp
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Data management
4th Jan 2021
5 ways unified data & new tech will improve CX
by
BillDonlan
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Data
10th Dec 2020
How to handle customer data after COVID-19
by
Jed Mole
Analytics
20th Oct 2020
How COVID-19 has put the customer into disruption
by
Tiffany Carpenter
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Data
27th Oct 2020
Why you must link CX & employee experience data
by
Howard Lax
Data
5th Oct 2020
3 things to know about the 'next-normal' consumer
by
Bjorn Timelin
Analytics
24th Sep 2020
Up the value of customer insight during COVID-19
by
James Alty
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Data
28th Sep 2020
Customer science: Just a repackage of old ideas?
by
Colin Shaw
Customer journey
27th Aug 2020
How to let go of the outdated buyer’s journey
by
Jamie Kezeor
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Analytics
20th Aug 2020
How can brands win trust in an experience economy?
by
TiffanyCarpenter
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Analytics
17th Aug 2020
How data can reveal customer behaviour changes
by
Natalie_Cramp
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Data
3rd Sep 2020
3 questions you must answer to create valuable CX
by
Jack Springman
Report
Sponsored
The value of chatbots in ecommerce: case studies
Personalisation
5th Feb 2020
The next wave of personalisation
by
Dave O'Flanagan
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Analytics
30th Jan 2020
Why data monetisation will redefine retail success
by
Marc Fischli
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Data
26th Feb 2020
Data monetisation is demonised but can improve CX
by
Jack Springman
Data
23rd Jan 2020
Using customer lifecycle analysis for innovation
by
Jack Springman
Webinar
Sponsored
The top 10 use cases for contact centre analytics
Market research
3rd Dec 2019
How misleading market research is harming retail
by
Paul-Jervis Heath
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Data
6th Dec 2019
Skills and costs damaging data-driven endeavours
by
Cath Everett
Data
14th Jan 2020
Are these 2020's biggest analytics trends?
by
Adam Kinney
Analytics
18th Nov 2019
Broaden your horizons beyond data navel-gazing
by
Richard McLeod
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