Data

Customer journey

16th Mar 2021

Trying to control the customer journey is futile

by

Data

11th Mar 2021

Why the past year has been a big win for insight

by

eye insight

Data

25th Mar 2021

How to foster a more effective insight culture

by

eye

Market research

10th Mar 2021

Why market research budgets are bigger in 2021

by

Thor Olof Philogène

Data

24th Feb 2021

Why your customer insight team needs a purpose

by

Blindfold

Data

18th Feb 2021

Why you don't want a 360 view of the customer

by

Thomas Wieberneit

CRM eye

Data

15th Mar 2021

Are you insight-oriented? A preliminary assessment

by

Binoculars customer experience vision

Data

2nd Feb 2021

Are customers trading their souls for better CX?

by

Lubna Dajani and Peter Dorrington

satan

Analytics

27th Jan 2021

Keeping hold of your COVID-19 customers

by

Data

15th Feb 2021

Why a customer sandwich should be on your CX menu

by

customer sandwich

Market research

15th Jan 2021

How comparethemarket used research to improve CX

by

Data management

4th Jan 2021

5 ways unified data & new tech will improve CX

by

Data

10th Dec 2020

How to handle customer data after COVID-19

by

Machines

Analytics

20th Oct 2020

How COVID-19 has put the customer into disruption

by

Tiffany Carpenter

Data

27th Oct 2020

Why you must link CX & employee experience data

by

brain plug

Data

5th Oct 2020

3 things to know about the 'next-normal' consumer

by

Customer persona end of lifecycle

Analytics

24th Sep 2020

Up the value of customer insight during COVID-19

by

Data

28th Sep 2020

Customer science: Just a repackage of old ideas?

by

CRM future

Customer journey

27th Aug 2020

How to let go of the outdated buyer’s journey

by

Analytics

20th Aug 2020

How can brands win trust in an experience economy?

by

TiffanyCarpenter

Analytics

17th Aug 2020

How data can reveal customer behaviour changes

by

Data

3rd Sep 2020

3 questions you must answer to create valuable CX

by

Questions CX strategy

Personalisation

5th Feb 2020

The next wave of personalisation

by

Dave O'Flanagan

Analytics

30th Jan 2020

Why data monetisation will redefine retail success

by

Data

26th Feb 2020

Data monetisation is demonised but can improve CX

by

Cash register

Data

23rd Jan 2020

Using customer lifecycle analysis for innovation

by

Innovation

Market research

3rd Dec 2019

How misleading market research is harming retail

by

Paul-Jervis Heath

Data

6th Dec 2019

Skills and costs damaging data-driven endeavours

by

numbers CX KPIs

Data

14th Jan 2020

Are these 2020's biggest analytics trends?

by

numbers CX KPIs

Analytics

18th Nov 2019

Broaden your horizons beyond data navel-gazing

by

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