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NetSuite scores SAP kick-out on eve of SaaS...

How can a balanced scorecard approach benefit CX?

Opinion: the dos and don’ts of CRM data migration

Translating brands for frontline staff

Opinion: CRM on the move

02 upgrades customer management systems

Customer Relationship Management Association...

Salesforce.com profits plunge; Merrill Lynch...

Google makes its business apps move on Microsoft

SAP buys up Pilot to boost analytics

Case study: Bringing CSR to the printing sector

Norwich Union says no more call centre jobs to...

Salesforce.com named as CSR champion

Web customer service leaves Irish eyes smiling

Call centres hit by agent productivity issues

Dow Jones upgrades Factiva

Duffield 2.0: the new kid on the SaaS block

Oracle OpenWorld: Phillips stacks up the portfolio

CRM in Practice: Powergen

How to crack customer profitability analysis

Mobile CRM set to boom

Special Report: On demand upgrades from...

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