American Express sets standard for customer service in south east

Sixteen American Express customer service employees were yesterday (19th February) awarded certificates for excellence by the Institute of Customer Service (ICS). Fifteen of the candidates at Amex were awarded the Communications award and one, Wayne Linskey, was honoured with Amex’s first ever Solutions award.

The candidates, Marlene Wright, Wayne Linskey, Aaliyah Knight, Siobhan Briggs, Teejay Pope, Alicia Cullen, Jennifer Fisher, Gail Kilshaw, Mark Bates, Eddie Cresdee, Mandy Spooner, Terry Warren, Clare Pyle, Connie Reilly, Elena Miagkaya and Kirsty Gordon, were joined by several members of Amex senior management including ICS coaches and award centre manager, Donna Mason.

Peter Hall, London and South East Regional Director of the ICS, formally presented the candidates with their award certificates.

He said: “American Express is setting the standard for customer services in the South East and is leading the way by encouraging its staff to achieve formal qualifications.”

“Customer Service is so important to the business of American Express and these award holders have demonstrated that they are at the top of their profession in attaining a nationally recognised qualification. The service that qualified professionals give to their customers is second to none. We look forward to many more such celebrations.”

Caroline Lombardelli, Head of European Customer Services, for Amex said: “American Express is proud to be involved with the Institute of Customer Service and we always encourage our staff to enhance their core skills in a variety of different areas. With this particular scheme both our customers and our employees stand to benefit. It is a win/win initiative.”


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