Founder Brainfood Consulting
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How to communicate to customers in anxious times

Martin Hill-Wilson explores how people react under stress and how those in customer service need to remember the fundamentals of good communication.

6th Apr 2020
Founder Brainfood Consulting
Columnist
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speak listen Voice of the Employee

I’m inspired by all who are keeping things going. Health workers, emergency services, customer services, volunteers, parents doubling up as home teachers and employees and people running f2f services that need to remain open.

The shock of adapting so fast to new realities has hit us all. Whatever getting over COVID-19 means, it will not signal a return to the way things were. Hopefully some of those changes in habit will be for the common good.

Meanwhile we cope with what we are facing. I’ve always advocated skillful communication as a solution to many of the world’s challenges.

I’ve produced a short video (not technically perfect, but hopefully sufficient) to be shared on how people react under stress and how we need to remember the fundamentals of good communication. Feel free to share it.

 

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