SMEs failing to find value in Google AdWords
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Less than a fifth of SMEs using Google AdWords recoup the cost of their investment, and the remaining 82% are either not recouping their cost in terms of online sales, or simply don’t know if they are or not. 

Damning research published by web-based CRM supplier and conducted online by YouGov, suggests that Google AdWords is failing struggling SMEs, despite being promoted as a cost effective means to market their offerings.
Google AdWords is promoted widely to SMEs as a direct and cost-effective way of raising brand awareness and boosting sales of products and services. But the survey of more than 500 small business leaders across the UK suggests that this message is lost on many, as they are unable to track the link between the money they put in and the revenue they get out.
John Cheney, CEO of, said the survey results echo the conversations the company is having with many of our customers. 
“SMEs feel they need to be ‘seen’ on Google, but they just don’t have the tools to measure the effectiveness of their investment.  With Google AdWords now well established as one of the world’s leading advertising media, offering enormous potential for a more level playing field between SMEs and their larger competitors, it is a real shame that many firms are still struggling to quantify the benefits,” Cheney said.
One company that took part in the study, generated a mere 18 pence in sales for every £1 they spent on Google AdWords, Cheney added. “Smaller firms have limited marketing budgets and they want to spend it in the way that will generate the greatest return.  With just 10 per cent of survey respondents saying that Google AdWords had led directly to sales and new clients in the last 12 months, it is important that SMEs have access to tools that help them to make the best possible decisions about where to invest their funds.”

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31st Oct 2011 11:51

For the inexperienced AdWords user I agree you can really waste a lot of money by attracting paid visits from people who are unlikely to buy your goods and services. The key is in being able to only attract very targeted visitors and to do this you need good tracking software so that you can track and measure visitor behaviour.

Small business software systems are getting more intelligent and some CRM software combines the ability to manage customer relationships as well as to track the way that they navigate your website. Having this  visitor information to hand is particularily useful in ecommerce software solutions where results, in the form of purchases, can be measured so accurately and where changes can be made very quickly and then those changes measured.

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13th Oct 2012 05:03

It seems that only big businesses with enough investment can benefit from this, or it is really designed to only target those already established their names. This is perhaps those small businesses using Google Adwords ending up with frustration because they are limited in not only in resources but also functions. They usual pay per click idea that have been using by new and small businesses are even far to the reality and expectation about what thy know. Is it really time to make revision of Google Adwords terms?

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