The UK contact centre industry added over 52,000 new jobs in 2005

"UK Contact Centres in 2006: The State of the Industry", a report by industry experts, ContactBabel, finds that:

  • The UK contact centre industry grew at a rate of 5.5% in 2005, shrugging off worries that an increase in outsourcing to India would have a major knock-on effect on the UK’s contact centre industry

  • The UK contact centre industry remains on course to exceed 1 million jobs by the end of 2007

    Steve Morrell, principal analyst at ContactBabel, comments:

    "The UK contact centre industry continues to grow at a healthy and sustainable rate, driven by the expansion of existing operations, rather than the opening of new contact centres. It is currently worth £17bn to the UK economy.

    "As we predicted, the boom in offshoring to India and other destinations such as South Africa and Eastern Europe has not had the negative effect that some commentators expected, and the amount of new work going offshore is slowing. We expect the UK’s contact centre industry to continue to grow steadily over the next five years."

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