Technology

Blog
By
Peter Dorrington
European Director of Customer Insights
Blending lean and digital can help companies identify and apply the most effective levers for digital transformation. Lean management has...
23rd Mar 2018
To successfully face these new challenges, contact centre leaders are turning to innovative technologies to increase customer retention,...
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Voice search can be a much faster and more convenient way for customers to search the web. And now that voice search is becoming...
6th Feb 2018
How analytics is adapting to a changing customer service paradigm In the quest for perfecting customer experience, the interaction...