21st Mar 2019
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20th Mar 2019
MyCustomer recently conducted a survey of 100 contact centre leaders from around the globe to explore what contact centre technologies are...
26th Feb 2019
​The latest workforce management research from ICMI and NICE reveals some interesting challenges and trends in today's contact center. WFM...
26th Feb 2019
In depth discussion of the new Forecasting with Artificial Intelligence solution within WFM 7 NICE WFM 7.0’s Forecaster unlocks a high...
26th Feb 2019
WFM 7.0 provides a new level of value in forecasting Reliable forecasting is the cornerstone of modern workforce management. Unreliable...
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20th Sep 2018