Software provider E.piphany has added Amazon.com to the list of customers it is helping to "Get, Keep and Grow" customer relationships . Amazon.com will use E.piphany's E.4 e-commerce solutions to become "the world's most customer-centric company."
E.piphany now provides its web-based enterprise solutions to companies in the e-commerce, technology, financial services and communications industries with customers now including Microsoft, Hewlett Packard , Charles Schwab, Wells Fargo and Lucent.
"At Amazon.com, we seek to be the world's most customer-centric company, where people can find and discover anything they may want to buy online," said Rick Dalzell, Amazon.com vice president and chief information officer. "We selected E.piphany as part of our efforts to provide the best shopping experience for our customers. The E.piphany E.4 system will enable us to even further personalize the shopping experience for our more than 12 million customers."
"Amazon.com is the pioneer and leader of e-commerce, revolutionizing the way people shop, making their lives easier through e-commerce, and providing the best in customer services," said Roger Siboni, president and CEO of E.piphany. "Working with Amazon.com further underscores E.piphany's commitment to being a leader in delivering e-commerce personalization solutions."