Alternative Networks Limited (ANL) has become the first Avaya reseller to pass the service authorisation element of the BusinessPartner programme on the first attempt.
“The BusinessPartner programme is key to Avaya’s global strategy to increase business via indirect channels. The company relies on its partners to ensure that value is added through outstanding consultative, implementation and support skills,” said Graham Harris, channel development director at Avaya. “ANL proved it has the infrastructure and staff to offer an excellent standard of service.”
“It’s not just putting a contract in place to cover you when something goes wrong,” said Chris Wilson, marketing director at ANL. “It’s heading problems off rather than simply dealing with them when they occur.”
“Avaya’s new system shows the value suppliers are now putting on customer service and business processes,” said Wilson. “ANL is focused on helping the customer get a better deal, be it from suppliers or service providers.”
Founded in 1994, ANL is a business communications specialist and one of only 23 resellers to have completed the programme in the UK and Ireland.
Supporting companies in all areas of voice and data solutions, it is one of the largest independents in its sector, reselling for providers such as MCI WorldCom, Energis, Cable & Wireless Communications and Uunet.
Its solutions and services optimise the efficiency, flexibility and stability of the corporate communications infrastructure, and its customers can access major UK networks at prices that aren’t generally available in the marketplace. Its customers include Ministry of Sound, Cornhill Insurance, Sporting Index and Direct Wines.