Aspect Communications has won the Technology Marketing Corporation (TMC) 2000 CRM Excellence Award.
TMC, which publishes Communications Solutions, [email protected] Center CRM and Internet Telephony magazines, said that Aspect exemplifies the spirit of customer relationship management.
“Our editors selected the winners for their innovation and vision, as well as for the outstanding impression they’ve made amongst market constituents,” said Rich Tehrani, group editor-in-chief of TMC. “We are pleased to award our highest honor to these companies in recognizing their exemplary contributions to the industry.”
Judging was based on contributions to the refinement of CRM with an emphasis on technological innovation and product feature sets.
James Carreker, chairman of the Aspect board of directors, said: “The market for CRM technology is benefiting from the solutions we’re bringing to the table, like the AspectÆ Customer Relationship Portal, and we are honored by TMC’s acknowledgement of this.” Carreker accepted the award on Aspect’s behalf at the spring 2000 Communications Solutions Expo in Washington, D.C.
The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front- and back-office systems, eCommerce applications and multimedia contact centers into one eBusiness system. It unifies customer interactions across web, phone, fax and e-mail to identify, cross-sell, up-sell and route customers in real time.
Aspect is headquartered in San Jose, California, with offices in major cities worldwide.