Aspect, the provider of customer relationship portals, has reported quarterly revenues of $138.4 million for the second quarter ended 30 June 2000, an increase of 23 per cent on the same period in 1999. Software license revenue in the second quarter of 2000 was $47.2 million or 64 per cent of total product revenues. For the first six months of 2000, revenue was $286.7 million, a 35 per cent increase. Services revenue in the second quarter was $64.8 million, a record level for the fourth consecutive quarter.
Net loss was $4.6 million or $0.09 per share, compared with a net loss of $12.5 million or a loss of $0.26 per share in the second quarter of 1999.
“We are creating a great software company focused on strong growth and profitability,” said Beatriz Infante, Aspect CEO. “While we did experience some isolated operational issues during the second quarter, we are extremely confident in the strength of our market, our strategy, our products and our employees. We measure ourselves on our ability to execute and we fully expect to lead Aspect to a dominant position in the eCRM marketplace.”
Aspect recently announced the addition of KPMG and Booz Allen as systems integration partners. The company also teamed with Cambridge Technology Partners to implement the Aspect Customer Relationship Portal for StepStone, Europe’s online career portal.
Gary Smith has been named chief operating officer of Aspect. Smith leads global sales and customer service operations and is responsible for global sales, service, consulting, education, distribution and business alliance partners. Smith came to Aspect from EDS where he held the position of chief sales officer.
Also in the second quarter, significant business was won from multiple customers including: AT&T; Cardservice International; Cox Communications; EDS; EnvisioNet; General Motors; Harley-Davidson; iPIX; R.R. Donnelley & Sons; SBC; US West; Verizon and Wells Fargo.
Aspect recently introduced PowerStart, a program offering accelerated implementation of Aspect’s eCRM software solutions. PowerStart is a fixed-price, fixed-scope offering designed to help multimedia contact centers meet their immediate needs to implement technology that improves customer service quickly and cost-effectively.