Athene and Portal Software are to work together to provide companies with enhanced customer relationship management solutions.
Athene is a provider of customer-focused intelligent Customer Relationship Management (iCRM) software, and Portal provides business infrastructure software for broadband, wireless Internet, and next-generation communications.
Athene has integrated its APT Churn and APT Profitability software with Infranet, Portal’s customer management and billing platform.
“Portal is a dominant player in the next generation communications services sector. As competition heats up in the communications space, companies are looking for ways to offer the most comprehensive set of applications,” said Eric A. Johnson, president of Athene.
“By partnering with Athene we are adding new capabilities that enhance a service provider’s offerings,” said John Janetos, director of strategic alliances at Portal Software. “Service providers can now proactively reach their subscribers with high-impact, personalised, messages to engage and retain customers.”
APT Churn uses state-of-the-art machine learning models and advanced statistical techniques to provide customer-specific prediction and customer-centric solutions to allow management of customers by their profitability potential. APT Churn marks the industry’s first native web system that not only predicts those customers most likely to churn, but also suggests the most successful retention methods. APT Profitability identifies up-sell and cross-sell opportunities.
Based in Cupertino, California, Portal Software is a provider of customer management and billing software for Internet and emerging next-generation communications services. The company’s real-time solution enables service providers to manage customers, support services, and collect money. Portal’s customers include Qwest Communications, Inktomi, Covad, Deutsche Telecom’s T-Online, Telenor Mobile AS, Juno Online, and France Telecom.
Athene Software provides a suite of customer-focused intelligent Customer Relationship Management (iCRM?) software which dynamically predicts customer behaviour, reveals the reasons for this behavior, and learns with each customer interaction. Athene Software is headquartered in Boulder, Colorado, USA, with offices in London.