Aspect and Cambridge Technology Partners are partnering to make all facets of communication easier for their clients. Web chat, email, instant messaging and voice over Internet protocol will be integrated by front-office, back-office, eCommerce and media applications, allowing them to be managed from one central contact server platform.
“Utilizing customer information to develop long-term relationships is a key differentiator for companies in the new economy,” said Maryl Featherstone, of Cambridge. “By employing Aspect’s proven CRM solutions, Cambridge will help companies manage consistent customer communications, enabling them to facilitate better service every time they connect with their customers, while allowing the customers to choose the communication means they prefer.”
“Cambridge has the consulting and systems integration experience to define and implement improved customer loyalty strategies to aid in customer attraction, acquisition, enhancement and retention,” said P.K. Karnik, Aspect’s vice president of professional services. “The Aspect-Cambridge solution will help clients achieve superb levels of customer care.”
The CRMPower 2000 Golden Awards Committee named the Aspect Customer Relationship Portal as the Enterprise Customer Relationship Management (CRM) Product of the Year for 2000.
Cambridge Technology Partners, a Safeguard Scientifics partner company, provides strategic and management consulting and systems integration. The company generated $628.1 million in revenue in 1999, with $243.3 million from its global eBusiness solutions. It has approximately 4,000 employees and 50 offices worldwide.
Aspect Communications Corporation is a provider of customer relationship portals, a contact server for managing dynamic customer contact transactions across all wired and wireless communication channels. Aspect has 15 years of experience and 7,600 implementations deployed worldwide. Aspect powers 74% of the Fortune 50. The company is headquartered in San Jose, California, USA, with offices in major cities around the world.