Cognos helps improve Marks & Spencer deliveries by 24%
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Marks & Spencer can now receive instant updates on deliveries nationwide, thanks to new web-based software. Since deploying the solution, supplier dispatch efficiency has improved by 24%.

Tibbett & Britten, the logistics company for Marks & Spencer’s UK stores, has implemented an online business intelligence solution to improve efficiency and cut costs. The reports can be accessed (via an extranet) to provide detailed delivery times and performance.

The solution from Cognos has proved invaluable in improving the performance of Marks & Spencer’s supply chain.

"We essentially became a victim of our own success," said Dave Vokins, European business intelligence manager, at Tibbett & Britten. "As more data was made available, we became overwhelmed with requests for information and needed a solution to enable us to share it easily.

"The Cognos solution gives us an insight into the supply chain operations. We can monitor the performance of the entire distribution network as a time-driven business, as well as analyse trends and plan further improvements."

About Tibbett & Britten Group plc:
Tibbett & Britten is a UK-quoted multinational logistics service provider focused on supplying warehousing, distribution and supply chain management services. Services are primarily intra-regional and include both conventional logistics and e-commerce support. Annual revenues in 2000 were $2.1 billion.
Tibbett & Britten operates in two home markets - Europe and North America - whilst developing in selected emerging territories, including parts of Africa, Asia and Latin/South America. It has substantial logistics operations in 33 countries and employs 33,000 people.

About Cognos:
Founded in 1969, Cognos does business with more than 17,000 customers in 120 countries around the world. Cognos business intelligence solutions and services are also available from more than 3,000 worldwide partners and resellers.



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