SAP Labs is interested in better understanding the CRM-related needs of SMBs. What functionality do you demand? What are your primary reasons for implementing CRM? What are your critical success factors for a succesful implementation?
These are all questions that I wish to address, and would like to discuss with anybody that is either a current CRM user of any company as well as non-CRM customers that are investigating the posibility of implementing such a system.
Please send a note to [email protected] or simply reply to this message for more information.