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Customer experience firm TeleTech acquires Guidon

11th Oct 2012
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Customer experience provider TeleTech has acquired Guidon Performance Solutions to expand the company’s expertise in financial services, health care and government.

Guidon, an international management consulting firm, helps businesses implement operational and cultural change through the combined use of Lean and Six Sigma in the service sector.

TeleTech will also acquire Guidon’s wholly owned subsidiary Synovation Health Collaborative, which brings together a community of health experts.

With the acquisition of Guidon, Teletech will extend its management consulting expertise around customer experience optimisation to deliver increased revenue and profitability for clients, said the firm.

No financial details of the deal were disclosed.

Ken Tuchman, TeleTech chairman and CEO, said: “Guidon's marquee client base, wealth of service industry experience and culture of innovation align perfectly with our growth strategy. Their expertise in key verticals provides a strong foundation from which to leverage our combined capabilities and deliver meaningful results to our clients.”

Ron Wince, president and CEO at Guidon Performance Solutions, added: “In today's hyper-competitive business climate, providing a high-quality, customer experience has become the sole differentiator for our clients and requires a steadfast commitment to operational and cultural excellence.”

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