Two hundred staff will save up to 4,000 hours a year, through a new automated contractor administration system linking European operations.
MSB has four offices across Europe, and a turnover of £184 million. With a database of over 40,000 contractors, Metastorm e-work was selected to manage the interface between sales teams and streamline contractor administration processes, integrating current data warehouses of candidates and clients.
Following a four-day training course, the MSB in-house IT team was able to implement the system.
“With over 10,000 European customer contacts, we needed a solution that was able to link complex systems and applications between numerous departments and enable staff to access information,” said Rob Marston, MSB infrastructure manager. “The time we save on pushing paper across our European sites, now means staff are free to improve services and the customer’s experience.”
“We took MSB from a paper-based organisation, to one that can immediately start saving time and money on basic administration,” said Jon Summers, European director of major accounts at Metastorm. “It can be a long process to get an entire business online, but MSB has been able to identify some core processes for change, implement a strategic solution, and from it they can now gradually progress to a fully electronic workplace.”
MSB plans to implement Metastorm e-work throughout the business, automating all internal processes, external data and correspondence.
MSB International is a leading IT recruitment consultancy, with 2000 consultants on assignment across Europe. The head office is in London, UK, with offices in Manchester, Glasgow, Utrecht and Dublin.