eGain Communications Corp, a vendor of customer service software for the Internet, has appointed David Brown, managing partner for Oak Hill Venture Partners, to its board of directors.
Brown replaces Michael Spence. “I would like to thank Michael for his dedication, contribution, and insight in helping guide eGain to become one of the leaders in our market,” said Gunjan Sinha, president of eGain.
At Oak Hill’s Venture Partners, Brown has directed 27 investments totaling over $125m in the past two years. Earlier, Brown was CFO of Keystone, and vice president of Corporate Finance at Salomon Brothers, one of the world’s largest investment banks.
Brown serves on the board of directors of many companies, including Bell & Howell, FEP Holdings, AER Energy Resources, Emplanet, eScout.com, Lattice, Lightning Finance, MarketTools, MobileForce, NavLink, Sitara Networks and WideOpenWest.
“I am pleased to bring my experience and perspective to eGain’s board of directors,” said Brown. “Customer service on the Internet represents one of the most significant opportunities in the market right now and eGain has successfully executed to its strategic plan.”
“David Brown is an important addition to our board,” said Ashutosh Roy, eGain’s chairman. “His expertise in finance and industry, and his relationships with global industry leaders as well as venture funded companies, will be a tremendous asset. Our recent success in raising an additional $88.5 million ensures that the company will have the financial flexibility to continue the drive towards profitability.”
eGain offers licensed and hosted applications for email management, interactive web and voice collaboration, intelligent self-help agents, and proactive online marketing. Built using a web-native architecture, the eGain platform provides robust scalability, global access, diverse integration, and rapid deployment.
Based in Sunnyvale, California, with offices worldwide, eGain has more than 600 customers, including AOL, Otis Elevator, and Olympus.